301 jobs for "Parts Technician"

Parts Technician

At Cummins - Kamloops

Posted on Sep 25

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Storeperson

At Cummins - Toowoomba

Posted on Nov 4

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Analyst - Cummins CARE Operations

At Cummins - Pune

Posted on Nov 4

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Quality Inspector

At Leidos - Huntsville

Posted on Oct 20

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Service Parts Associate

At Cummins - Farmington

Posted on Nov 3

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Utility Person / Facilities Technician

At Cummins - Pontoon Beach

Posted on Nov 3

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Service Parts Associate

At Cummins - Portland

Posted on Nov 3

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Diesel Technician

At Cummins - Jacksonville

Posted on Nov 2

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Service Advisor

At Cummins - Newman

Posted on Oct 30

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Production Technician III - 1st Shift

At Cummins - Maxton

Posted on Oct 28

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Parts Interpreter

At Cummins - Carole Park

Posted on Oct 21

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Service Parts Associate

At Cummins - Houston

Posted on Oct 15

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Specialist - CUMMINS CARE OPERATIONS

At Cummins - Pune

Posted on Oct 15

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Service Advisor

At Cummins - Wodonga

Posted on Oct 8

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Service Parts Associate

At Cummins - Gainesville

Posted on Sep 28

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Analyst - Cummins CARE Operations

At Cummins - Pune

Posted on Oct 23

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Product Support Advisor - FIFO

At Cummins - Newman

Posted on Aug 27

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Assembly Technician - Switchgear Manufacturing

At Mitsubishi Electric Power Products - New Galilee

Posted on Oct 2

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Assembly Technician I - 1st shift (Cranberry, PA)

At Mitsubishi Electric Power Products - Warrendale

Posted on Sep 23

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Maintenance Tech II

At Chewy - Dallas

Posted on Nov 5

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Cummins

Analyst - Cummins CARE Operations

Pune, IndiaPosted 5 days ago

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Why you should apply for a job to Cummins:

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85% would recommend this company to other women
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Job Summary:

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision

Key Responsibilities:

Document customer inquiry information within appropriate Cummins systemsProvide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)Resolves routine customer issues through a basic understanding of Cummins processes, systems and practicesEscalate non-routine issues, providing documentation through processUnderstands new and existing Cummins processes, systems and practicesContributes ideas and suggestions on how the existing processes can be made more customer centric or efficient

Competencies:

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred.

• Manage day-to-day operations activities for digital products like Guidanz, Qsol ,Insite, Service Plus, Salesforce, Ensuring efficient handling of customer queries and issues over via phone, emails, chats.

• Coordinate with product development, QA, and other teams to resolve technical issues promptly.

• Monitor support tickets, track performance metrics, and ensure adherence to SLA's.

• Assist in developing and implementing support policies, procedures, and best practices.

• Handle escalations and provide guidance to the team.

• Train and mentor support team members to enhance their skills and product knowledge.

• Prepare regular reports on support performance and customer satisfaction.

• Collaborate with the product team to stay updated on new features and releases.

Preferred Skills:

• Familiarity customer call platforms

• Familiarity with analytics tools

• Strong interpersonal and leadership qualities.

Shift Details:

Willing to support in rotational shift - 24x7 Operations (Primarily Night Shift starting 4pm onwards)

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2439891

Relocation Package No

100% On-Site No

About Cummins

At Cummins, we believe people should feel continuously challenged and engaged, making meaningful contributions and growing in their careers.

Size: 10,000+ employees
Industry: Industrial: Equipment Manufacturing

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