468 jobs for "Lead Customer Service Engineer"

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people who work here have reinvented entire industries with all Apple Hardware products. The same passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it. Join us to help deliver the next groundbreaking Apple product! Love working on challenges that no one has solved yet? As a member of our dynamic group, you will have the unique and rewarding opportunity to craft upcoming products that will delight and inspire millions of Apple's customers every single day! Ready to join our RF Design team? The Wireless Module Test Engineer (WMTE) will be responsible for designing and driving strategy for all high-volume RF module tests at the module factories adhering to the internal processes/objectives.

Description

The WMTE is responsible for research, design, and development of test methodologies at the module vendors for multiple Wireless technologies (Wifi/Bluetooth/UWB/GPS/Cellular/NFC). They will need to work with multiple chipsets across wireless technologies and plan the appropriate high volume test strategy.","responsibilities":"Design, develop, and implement test solutions across wireless technologies at module factories from NPI to high volume mass production.

Own and debug test stations at module factories.

Ensure Wireless module tests are planned around upstream and downstream tests at multiple vendors.

Drive module vendors, fixture suppliers and test vendors for Automatic Test Equipment (ATE) Test Solution implementation.

Analyze NPI and high volume mass production data to drive cross functional teams for feedback & decisions to improve production yields, TestTimes and capabilities for MP.

Preferred Qualifications

Preferred BS with 3+ years of relevant industry experience

Deep understanding of wireless technologies

Skilled at driving cross-functional decision-making and collaborating with various test teams (upstream/downstream) to develop a comprehensive end-to-end product testing strategy

Highly self-motivated and capable of leading vendors, test partners, and establishing effective test strategies

Exceptional expertise in hardware and software integration, problem-solving, and optimization

Experienced in data and yield analysis including 6-Sigma Analysis, with proficiency in JMP or similar tools a plus

Well-versed in the design, validation, and debugging of DUT control boards

Experience leveraging Generative AI tools to accelerate data analysis, troubleshoot test programs, and improve debugging efficiency

Minimum Qualifications

Minimum requirement of a bachelors degree

Programming experience in C, C++, Matlab, Python, or other similar language

Hands on experience with RF lab equipment, skilled in working with and programming high-volume ATE testers such as LitePoint, Advantest and Teradyne

Familiarity with communication and debug interfaces, including SPI, SWD, PCIe, and JTAG protocols

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $123,700 and $218,000, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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