600 jobs for "Senior Manager, Risk Management"

AVP / VP, Relationship Manager - Corporate Banking (Japanese bilingual)

At Mizuho Americas - San Francisco

Posted on Aug 20

View job Apply on company site

IT Manager Development (CIAM)

At TD Bank - Toronto

Posted on Oct 24

View job Apply on company site

Manager, Operational Resilience Scenario Testing

At TD Bank - Toronto

Posted on Nov 6

View job Apply on company site

Senior Operations Specialist, Customer Service - Global Payment

At TikTok - Sao Paulo

Posted on Sep 5

View job Apply on company site

Senior Manager, Government Relations and Public Policy CEE

At TikTok - Warsaw

Posted on Jul 14

View job Apply on company site

Senior Product Manager - Private Markets, Private Credit, Vice President

At BlackRock - New York

Posted on Nov 7

View job Apply on company site

Senior Leader Security and Safety Operations - Data Centers

At TikTok

Posted on Apr 28

View job Apply on company site

Product Manager, Credit Policy & Growth Strategy

At TD Bank - Toronto

Posted on Nov 5

View job Apply on company site

Senior Portfolio Evaluation Analyst

At Fisher Investments - Camas

Posted on Oct 9

View job Apply on company site

Senior Portfolio Evaluation Analyst

At Fisher Investments - Tampa

Posted on Oct 9

View job Apply on company site

Senior Portfolio Evaluation Analyst

At Fisher Investments - Plano

Posted on Oct 9

View job Apply on company site

Relationship Manager III-C&IB (F) - LIHTC

At PNC Financial Services Group - Remote / Flexible

Posted on Nov 3

View job Apply on company site

Senior Supervisor, Physical Security Enablement

At Equinix - London

Posted on Oct 27

View job Apply on company site

Relationship Manager III-C&IB (F) - LIHTC

At PNC Financial Services Group - Pittsburgh

Posted on Oct 14

View job Apply on company site

Senior Manager

At Bank of America - Chennai

Posted on Nov 3

View job Apply on company site

Senior Manager

At Bank of America - Mumbai

Posted on Oct 9

View job Apply on company site

Senior Manager

At Bank of America - Mumbai

Posted on Oct 6

View job Apply on company site

Senior Manager

At Bank of America - Mumbai

Posted on Oct 2

View job Apply on company site

Senior Manager

At Bank of America - Gurugram · Mumbai

Posted on Oct 1

View job Apply on company site

Senior Manager

At Bank of America - Mumbai

Posted on Sep 25

View job Apply on company site

TikTok

Senior Operations Specialist, Customer Service - Global Payment

Sao Paulo, BrazilPosted Sep 5, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the Team:
The Global Payment team of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on TikTok.

Responsibilities:
- Complaint & Dispute Management: Handle end-to-end customer service and regulatory complaints, including cases escalated through Brazilian consumer and regulatory channels, and act as a mediator in conflict resolution within required timelines. Collaborate with internal and external stakeholders, including regulatory bodies, compliance teams, and operational units, to standardize best practices.
- BPO Team Management: Oversee LATAM BPO teams and own key service-delivery performance metrics (SLAs, quality, and complaint-resolution rates).
- Service Insight: Act as the Service SME, understanding the business requirements and stakeholder feedback to identify, document and ensure (through influence and robust data analytics) that the optimization is in line with local and industry practice. Complete root cause investigation of issues and partner with peer functions (like product manager, tech engineer, risk operation etc.) to support long-term resolution of the problem.
- Operational Excellence & Compliance: Build frameworks and processes that deliver an exceptional, efficient customer service experience, while ensuring compliance with local data-protection requirements in the handling of customer personal data.

Qualifications

Minimum Qualification(s)
- Bachelor's degree in Business, Administration, Finance, Economics, Communications, Law, or a related field (or equivalent practical experience).
- 5+ years in payment operations, fintech, or banking or a similar industry
- Working knowledge of the Brazilian consumer-protection and financial-regulatory environment (e.g., consumer complaint channels and payment-industry regulations).
- Experience collaborating with cross functional teams to drive product iteration and issue resolution, managing cross-functional collaborations and driving process improvement.

Preferred Qualification(s)
- Experience managing or partnering with BPO / SAC / ouvidoria customer-service teams; background in regulatory/ombudsman complaint handling and consumer dispute resolution.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree in Business, Administration, Finance, Economics, Communications, Law, or a related field (or equivalent practical experience).
- 5+ years in payment operations, fintech, or banking or a similar industry
- Working knowledge of the Brazilian consumer-protection and financial-regulatory environment (e.g., consumer complaint channels and payment-industry regulations).
- Experience collaborating with cross functional teams to drive product iteration and issue resolution, managing cross-functional collaborations and driving process improvement.

Preferred Qualification(s)
- Experience managing or partnering with BPO / SAC / ouvidoria customer-service teams; background in regulatory/ombudsman complaint handling and consumer dispute resolution.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile