1,058 jobs for "Senior Technical Support Engineer"

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Apple's Strategic Data Solutions team is seeking an engineering program manager to support SDS Software Engineering (SWE) group. Do you thrive at the intersection of technical complexity and strategic thinking? Are you energized by partnering with engineers, influencing roadmaps, and driving real impact? This role offers the opportunity to exercise interpersonal, organizational, technical, and analytical skills - owning and driving roadmaps while coordinating the success of programs. Our aim is to coordinate engineering work that supports SDS decisioning across all the lines of business we support. Join our skilled team of program managers, machine learning engineers, software engineers, and domain experts building solutions that protect, optimize and empower Apple.

Description
• Establish strategy and drive prioritization of engineering work in alignment with long-term roadmap vision, balancing impact, cost, resourcing, timeline, and risk
• Communicate strategy, success metrics, and progress to both technical teams and up to VPs
• Lead programs from inception through delivery and ongoing monitoring, maintaining alignment across engineering and business stakeholders
• Build and maintain relationships across SDS & partner team senior leadership to ensure alignment and drive outcomes
• Drive opportunities for process improvements
• Manage and propose business-critical metrics in close partnership with technical teams, ensuring operational health and performance
• Get into the details on technical projects and critical metrics; dive deep with the team to solve complex challenges
• Preempt and mitigate business and technical risks; bring structure and clarity to ambiguous situations with competing priorities
• Operate with full autonomy, exercising sound judgment and knowing when to escalate or seek guidance

Preferred Qualifications

Previous experience in engineering, data analysis, machine learning, or operations would be beneficial but is not required

Experience designing and maintaining engineering management systems - intake workflows, prioritization frameworks, reporting cadences, and operational review structures

Experience coordinating across matrixed organizations where the EPM role spans multiple teams

Inquisitive mindset with a drive for continued self-improvement and development of new skills

Minimum Qualifications

BS in any analytical, quantitative, or technical field (engineering, math, computer science, finance, analytics, statistics, or similar)

10 years of experience structuring and leading large, cross-functional, technical or analytical projects/programs

Experience leading business discovery, simplifying problems, extracting key information, and proposing innovative analytic approaches - including in areas outside own core expertise

Proven ability to drive change through positive influence of co-workers, leadership, and business partners

Ability to learn and provide in-depth evaluations of complex engineering and analytic issues

Expert at using data to present, advocate for, and prioritize among solutions

Strong interpersonal skills with the ability to connect and develop close relationships across SDS & partner team senior leadership, including engineering teams

Skillfully manages conflicting priorities, ensures all perspectives are heard, and delivers sound recommendations despite ambiguity

Clear, confident communicator who can adapt between technical detail and VP storytelling

Expert at influencing through metrics, vision, and collaborative leadership

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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