344 jobs for "Customer Collaboration Manager"

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Employee Experience and Productivity (EEP) is part of IS&T and delivers some of the most widely used communication and productivity technology and services across Apple - from tools that enable collaboration to the support teams that keep Apple's workforce running. EEP also leads user experience design and research, and manages the systems behind Apple's original content studios.

Description

The Apple Information Systems & Technology ("IS&T") organization is seeking an experienced and highly motivated Audio-Visual (AV) Tech Refresh Program Manager to lead the planning, execution, and successful delivery of technology refresh across our global locations. The ideal candidate will have a strong background in AV and video conferencing technologies, and a proven ability to manage complex programs with multiple stakeholders. This role requires a strategic thinker who can drive initiatives from conception to completion, ensuring high-quality AV experiences for our employees.

The Audio-Visual (AV) Tech Refresh Program Manager is a critical role demanding specialized technical and program management expertise, coupled with an in-depth understanding of Apple's rigorous global AV standards. This role leads the planning, execution, and delivery of AV and video conferencing technology refresh projects globally. It involves defining scope, managing cross-functional teams and vendors, managing budgets and schedules, incorporating standards into decision-making, and ensuring successful deployment. The ideal candidate has 5+ years of experience in AV program management, a deep understanding of AV technologies, and strong leadership and communication skills.

","responsibilities":"Defining project scope, objectives, and deliverables in collaboration with key stakeholders.

Developing comprehensive program and project plans, including detailed scope, schedules, budgets, and resource allocation.

Leading cross-functional teams, including Places team, AV design, architecture design, facilities, finance, procurement and external vendors, to ensure successful project execution.

Overseeing vendor relationships, including selection, performance monitoring, proposal reviews, and contract adherence.

Managing project finance including developing budget requests, tracking spend, and processing purchase requisitions (PRs), purchase orders (POs), and invoices.

Managing inventory of AV equipment, ensuring accurate tracking, timely procurement, and efficient deployment.

Monitoring project progress, identifying potential risks and issues, and implementing mitigation strategies.

Communicating project status, challenges, and successes to stakeholders at all levels, including executive leadership.

Maintaining accurate, timely project reporting and executive dashboards to provide leadership with clear visibility into project health

Ensuring adherence to Apple's standards, security policies, and operational best practices.

Driving continuous improvement in AV technology deployment processes and standards.

Staying current with industry trends and advancements in AV technology to inform future refresh strategies.

Preferred Qualifications

Deep understanding of current and emerging AV technologies, including video conferencing systems, display technologies, audio systems, and control systems.

Proven ability to manage large-scale, complex technology projects from initiation to closure, including scope, schedule, budget, and resource management.

Strong leadership skills with the ability to influence and motivate cross-functional teams without direct authority.

Excellent communication, presentation, and interpersonal skills, capable of effectively engaging with technical teams, business stakeholders, and executive leadership.

Experience with vendor management, procurement processes, and validating vendor proposals.

Ability to identify and mitigate project risks and issues proactively.

Strong analytical and problem-solving abilities.

PMP, CTS, or other relevant certifications are a plus.

Minimum Qualifications

5+ years of experience in program or project management, with a focus on AV technology deployments.

Proficiency in project management tools and methodologies.

BA/BS degree or equivalent practical experience.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $140,700 and $211,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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