2,819 jobs for "Customer Success Manager"

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Apple products have the potential to change the way people live, learn and work. A unique opportunity exists for an outstanding candidate to join us as an Apple Channel Store Advisor.

The Advisor actively promotes the sales of Apple solutions in the Apple section of Consumer Electronics Store (CES) locations. Possessing strong sales, service and product knowledge, the Advisor actively represents the culture of excellence and collaboration of the wider Advisor community, and works with the members of their virtual team to deliver all the key metrics for success at their store.

Description
Retail Sales and Service

- Meet the sales, service and attach rate goals set for the store locations and in most cases aggressively beat these goals, ensuring individual and store results exceed other locations
- Be actively involved in all store level activities to ensure the highest possible revenue targets, service and attach rates are being fulfilled
- Maintain high levels of customer service, satisfaction and integrity and minimise dissatisfaction and returned product volumes
- Develop a strong working relationship, team-work and sense of mutual respect with in-store manager and members of the virtual team
- Implement and deliver Apple directed initiatives and leverage Apple strategies and programs
- Ensure store staff are well briefed and trained on new Apple products and promotions

Merchandiser and Brand Ambassador

- Ensure that Apple product merchandising is always up to standard and updated as required to meet brand, product and segment specific information and promotions
- Develop unique selling opportunities and programs with store sales manager and Territory Lead
- Ensuring the store is merchandised and Apple products are displayed in accordance to the Apple merchandising guideline specific to the Apple branded fixture located in store.
- Always represent the Apple brand to the highest level

Training/Coaching

- Maintain an excellent sales, product and service knowledge at all times in order to deliver the best customer solution; use this knowledge to cross-train virtual team members
- Aim to be a guru and leader in an area of specialisation and become a peer leader for the region
- Assist with in-store training presentations to educate customers on the latest in innovation and total solutions; deliver in-store seminars on Apple specific products and solutions
- Coach, train and develop staff members within the assigned location to advocate the features and benefits of Apple's products and services. Develop skill-sets and behaviours which will allow them to bring these to life in a sales interaction with customers on a daily basis.

Business Management

- Maintain regular contact with Apple Operations to ensure smooth order and delivery process
- Arrange sales meetings with store managers to discuss inventory levels and restocking requirements as per planned call cycle activity
- Arrange and conduct Quarterly Reviews with Store, Area or Regional management to discuss the performance of the store and the plans for growth in future quarters

Preferred Qualifications
Proven track record in the delivery of aggressive growth targets against closely measured goals
Experience in proactively and directly approaching tentative customers and enthusing them about innovative products and lifestyle solutions
Aggressive focus on goals and continuous improvement
Customer service experience
Advanced communication skills and excellent presentation skills
Strong technical aptitude
Mature approach, decision-making and follow through
Hardware and service sales background in a retail environment
Involvement in carrying out in-store merchandising plans
Apple product and channel experience
Understanding of operations and logistics

Minimum Qualifications
Retail sales experience (1-3 years)
Will be required to work full time roster Tuesday - Saturday

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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