714 jobs for "Senior Service Manager"

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for building and leading a team of approximately 8+ to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Responsibilities:

• Builds and manages teams informing workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives.

• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills.

• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met.

• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization.

• Contributes to the technology strategy for their technical domain.

• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers.

• Ensures that execution is aligned with product strategy by working with product management and other stakeholders.

Required Qualifications

• Strong project management experience structuring and delivering complex initiatives.

• Proven experience in Enterprise Application Development delivering large-scale projects with local and distributed teams.

• Working knowledge of Java, Spring Boot and Microservices architecture, Angular/React, Typescript, CSS/HTML

• Deep knowledge and experience with identity and access management (IAM) and authentication technologies, including OAuth 2.0, OpenID Connect (OIDC), SAML, FIDO2/WebAuthn, Public Key Infrastructure (PKI), and LDAP.

• Knowledge and experience in containerized deployment at an enterprise scale leveraging platforms such as OpenShift, Kubernetes, Docker, etc.

• Proficiency in leveraging AI-powered development tools to improve engineering productivity, code quality, testing, and software delivery outcomes.

• Excellent communication skills required with ability to manage and collaborate with senior stakeholders and provide leadership updates.

• Ability to positively drive work forward and create a strong result orientated team environment.

• Structured approach to defining, solutioning, executing, managing risk, and evidencing deliverables.

• Ability to operate within a global environment working with stakeholders from multiple locations and time zones.

Desired Qualifications

• Ensure that the design and engineering approach of complex features, are consistent with the larger portfolio solution.

• Help define the technology tool stack for the solution by conducting research, prototyping and POCs, aligning with wider platform goals.

• Improve software testing process by evaluating and adapting new testing tool/framework/practices for team(s).

• Improve delivery pipelines and release management by focusing on improvements to Continuous Integration and Delivery tooling and processes. Engage with other technical stakeholders pertaining to efficient functioning of CI-CD pipeline.

• Support/mentor/coach team(s) on design and best practices for high code performance and maintainability- e.g. pairing, code reviews.

• Constantly seek better ways of solving technical problems and designing the solution, not afraid of challenging the status quo.

• Prior experience working within Agile methodologies / frameworks.

• Experience with IAM/CIAM platforms such as PingOne, PingFederate, HYPR, Okta, or ForgeRock.

• Working knowledge of digital credentials, digital wallet and distributed identity ecosystems.

Skills

1.Influence

2. Risk Management

3. Solution Design

4. Stakeholder Management

5. Technical Strategy Development

6. Analytical Thinking

7. Application Development

8. Collaboration

9. Result Orientation

10. Solution Delivery Process

Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits information

Pay range

$135,900.00 - $220,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About Bank of America

Bank of America provides people, companies, and institutional investors with industry-leading financial products and services.

Size: 10,000+ employees
Industry: Finance: Diversified

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