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The Wallet, Payments, and Commerce team is dedicated to delivering a suite of services and platforms that allow users to easily, privately, securely, and responsibly digitize their wallet. Leveraging our main frameworks, Apple Pay (for payments), and Apple Wallet (for a wide range of other wallet style functionality), our partners can offer simple, private, and secure experiences that build on our goals to safeguard our users' information and to protect their financial health.
Fraud Program Manager - Apple Pay & Apple Wallet Japan & S. Korea

説明
We are looking for an experienced Fraud Manager to manage and execute risk and fraud prevention measures for the Apple Pay and Apple Wallet. Based in Tokyo, this is a key externally-facing role, requiring you to develop and maintain positive relationships with a diverse range of partners - including banks, payment card issuers, transit operators, and payment networks.

This is an opportunity to work with an amazing group of people to deliver a unique Apple device experience to millions of customers! We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be inspired to share your years of experience along with your deep passion and understanding for our brand, our vision and objectives, and the customer experience to provide extraordinary support for the team.","responsibilities":"Drive execution of the fraud prevention program in alignment with global strategy
Drive continuous improvement in fraud detection and prevention systems, processes, and controls with partners
Cultivate and manage strategic relationships with risk and fraud teams at partner organizations, including issuing banks, payment networks, and transit operators
Monitor and analyze fraud trends and performance metrics, and optimize fraud operations through process refinement and best practices in case management to improve efficiency and effectiveness
Lead regular business reviews and workshops with partners to drive alignment, share insights, and improve fraud prevention efforts
Identify fraud-related challenges and emerging needs through partner engagement, and develop recommendations on fraud prevention capabilities and product enhancements
Collaborate with cross-functional teams, including Technical Product Management, Fraud Operations, Product, Engineering and Data Science, to resolve technical and operational issues and support partner implementation of fraud mitigation solutions

その他の条件
Fluency in Korean
Knowledge of SQL, Tableau, and other data analytic tools
Ability to operate seamlessly between highly detailed technical concepts and broader strategic business needs
Ability to see the big picture and be comfortable with ambiguity; flexibility to adapt to change and respond quickly to emerging priorities

必要なスキルと能力
BA/BS degree or equivalent qualification in a relevant field
Fluent oral and written communication and presentation skills in both Japanese and English
5+ years of professional experience delivering tangible results in a fraud prevention role in financial services
Deep knowledge of the payments ecosystem, including various payment networks, fraud detection technologies, and emerging trends
Demonstrated success in handling and optimizing counter-fraud operations and processes
Problem solver with strong analytical skills and uncompromising attention to details that drive issues to root cause
Proficiency in using complex data and to translate complex information into actionable insights
Exceptional interpersonal skills; thrives in highly collaborative projects, effective at building consensus, and comfortable engaging across internal and external stakeholders

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Size: 10,000+ employees
Industry: Technology: Manufacturing

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