5,356 jobs for "Manager, Customer Experience"

TikTok Shop - Site Operations Manager

At TikTok - Buford

Posted on Apr 30

View job Apply on company site

TikTok Shop - Star Creator, Special Project Manager

At TikTok - Los Angeles

Posted on Apr 23

View job Apply on company site

Fulfilment Operations Manager, FBT, TikTok Shop

At TikTok - London

Posted on Apr 14

View job Apply on company site

Manager, Services Business Development - Financial Services (Consulting Focus)

At Mastercard - Warsaw

Posted on Apr 14

View job Apply on company site

TikTok Shop - Carrier Performance Manager

At TikTok - Los Angeles

Posted on Apr 11

View job Apply on company site

TikTok Shop - Site Operations Manager

At TikTok - Middlesex

Posted on Apr 4

View job Apply on company site

Finance Manager

At Chewy - Bellevue

Posted on Mar 31

View job Apply on company site

Branch Manager - (Future Opportunities Downtown/Brossard) - Mandarin/Cantonese language skill an asset

At TD Bank - Montréal

Posted on Jun 20

View job Apply on company site

Senior Enterprise Account Manager

At Adyen - New York

Posted on Apr 16

View job Apply on company site

Senior Enterprise Account Manager

At Adyen - San Francisco

Posted on Apr 16

View job Apply on company site

Enterprise Account Manager

At Adyen - New York

Posted on Apr 16

View job Apply on company site

Enterprise Account Manager

At Adyen - San Francisco

Posted on Apr 16

View job Apply on company site

Sr Project Manager

At Sonepar USA - Sulphur

Posted on Nov 6

View job Apply on company site

Key Account Manager

At Delta Dental - Remote / Flexible

Posted on Nov 4

View job Apply on company site

Key Account Manager

At Delta Dental - Remote / Flexible

Posted on Nov 4

View job Apply on company site

Key Account Manager

At Delta Dental - Remote / Flexible

Posted on Nov 4

View job Apply on company site

Senior Manager, BI, Analytics & Insights - Center of Excellence

At CRH - Alpharetta

Posted on Nov 2

View job Apply on company site

Project Manager

At Sonepar USA - Houston

Posted on Oct 29

View job Apply on company site

Warehouse Manager

At Sonepar USA - La Vergne

Posted on Oct 27

View job Apply on company site

Cost Manager

At Sonepar USA - Houston

Posted on Oct 26

View job Apply on company site

TikTok

TikTok Shop - Site Operations Manager

BufordOperationsPosted Apr 30, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

Team Overview
TikTok Shop's Supply Chain & Logistics is looking for an experienced Fulfillment Node Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

Responsibilities:
- Manage end to end e-Commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
- Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
- Responsible for providing strategic and long-term planning inputs including peak season planning
- Drives continuous improvement to optimize operations and improve productivity
- Champion strategic projects that have network-wide impact.
- Leverages cross functional teams and third party service providers to run a world class fulfillment operation and solicit ideas to solve problems
- Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
- Sets clear goals and expectations for team members, measure performance and provide feedback

Qualifications

Minimum Qualification(s)
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
- 5 years of experience managing third-party logistics providers/vendors
- Strong project management and continuous improvement skills
- Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs
- Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

Preferred Qualification(s)
- Continuous improvement, Lean Six Sigma, Kaizen experience
- Writing training documents and standard operating procedures

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience
- 5 years of experience managing third-party logistics providers/vendors
- Strong project management and continuous improvement skills
- Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs
- Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

Preferred Qualification(s)
- Continuous improvement, Lean Six Sigma, Kaizen experience
- Writing training documents and standard operating procedures

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile