346 jobs for "Manager, Customer Support Technology"

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Employee Experience and Productivity (EEP) is part of IS&T and delivers some of the most widely used communication and productivity technology and services across Apple - from tools that enable collaboration to the support teams that keep Apple's workforce running. EEP also leads user experience design and research, and manages the systems behind Apple's original content studios.

Description

Our team is looking for a program manager to join this dynamic and fast paced environment. This role will provide day-to-day support for the Employee Experience & Productivity team. This position will help drive and own projects related to finance, headcount, operations, financial planning and analysis deliverables. We're looking for someone that is comfortable managing multi year budgets, able to think critically, and has top-level finance knowledge. This position requires not only complete financial analyses, but also the ability to drive tangible operational results both within and outside of the organization.","responsibilities":"Create and provide regular financial updates (including quarterly business reviews), increased frequency during business planning time

Provide finance input needed for quarterly forecasts

Validated analytical and problem solving skills

Provide in depth support to implement new or enhanced internal systems

Headcount tracking and reporting, and assisting with headcount justifications

Play a key role in the continued development of our worldwide capital investments and planning process.

Preferred Qualifications

Experience handling multi year budgets

Experience with Tableau

Previous experience with operational and capital planning

Project management

Highly motivated self-starter, with proven track record to think strategically and motivate change across a global organization

Collaborating with Finance and global partners on budgets, forecast, and resource optimization

Focused attention to detail with the ability to toggle between macro and micro views

Excellent attention to detail and strong strategic approach

Excellent process management, planning, and organizational skills

Excellent oral and written communication, interpersonal and presentation skills

Ability to deal with ambiguity

Strong organizational skills and detail orientation

Bachelors degree in accounting, finance, or related field of study preferred

Minimum Qualifications

4+ years related finance/accounting experience

Thorough understanding of and experience with accounting, financial statement analysis, and financial forecast evaluation

Validated knowledge of Excel and Keynote

Demonstrated project management experience in a software development/technology business or equivalent experience leading large cross functional project teams

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $140,700 and $211,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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