Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and SummarySenior Analyst, Billing Operations
The Billing Analyst supports manual billing operations across Services business, ensuring accuracy and responsiveness in both internal and external billing communications. This role also drives process improvements and reporting automation to reduce manual interventions and enhance operational efficiency.
Role
Manage billing processes across the business, including corrections and adjustments.
Provide billing support to internal stakeholders to resolve account and invoice issues, including contract review and billing summaries as necessary
Support reconciliation of billing data across systems to ensure consistency and compliance.
Identify opportunities to reduce manual work using available suite of tools, and document ongoing process improvements
All About You
You're detail-oriented and thrive in environments where accuracy is critical.
You enjoy solving problems and improving processes to make work more efficient.
You communicate clearly and professionally with both internal teams and external customers.
You're comfortable working with data and backend systems, and you're eager to learn new tools.
You take ownership of your work and follow through on tasks with minimal supervision.
You're collaborative and open to feedback, always looking for ways to improve.
Requirements
Preferred BA or equivalent
2+ years of experience in billing, finance operations, or revenue operations-preferably in a SaaS or subscription-based business.
Familiarity with billing workflows and correction processes.
Experience supporting internal stakeholders and external customers with billing-related inquiries.
Strong analytical skills and attention to detail.
Proficiency in Excel and reporting tools (e.g., Tableau, Power BI).
Experience with Salesforce or similar CRM platforms is a plus.
Excellent written and verbal communication skills.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
