Service Desk Engineer - Associate
2 days ago Lisbon, Portugal
About us
iCapital Network is a dynamic firm that is changing the alternative investments landscape through proprietary technology.
- Size: 1,001-5,000 employees
- Industry: Financial Services
Why you should apply for a job to iCapital:
Ranked as one of the Best Companies with Top Rated Management in 2024
4.5/5 in overall job satisfaction
4.7/5 in supportive management
96% say women are treated fairly and equally to men
100% would recommend this company to other women
70% say the CEO supports gender diversity
Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›
About the Role
We are seeking a service desk engineer. This is a hands-on role requiring the ability to handle various challenges with expertise and exceptional judgment while working with end-users at the highest level within organizations.
If you're computer-savvy and enjoy supporting end users, we would like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Responsibilities
Benefits
iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).
For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc
We are seeking a service desk engineer. This is a hands-on role requiring the ability to handle various challenges with expertise and exceptional judgment while working with end-users at the highest level within organizations.
If you're computer-savvy and enjoy supporting end users, we would like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Responsibilities
- Support end users across multiple offices
- Prepare hardware/software for new employees
- Maintain/troubleshoot peripherals and printers
- Support our hosted phone system
- 2+ years of recent end-user technical support experience
- 2+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Exchange
- 2+ years of experience in desktop technologies: Windows, MS Office
- Experience with MDM solutions
- Experience with PowerShell
- Experience with Mac OSX a plus
- Experience with basic networking a plus
- Experience with A/V systems a plus
- Excellent written and verbal communication skills
- Strong time management skills and ability to prioritize
- Process oriented individual
Benefits
iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).
For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc
Additional Information
- Job category: Science and Engineering
- Posted: 2 days ago