Human Resources Generalist

Job Description:

At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners - vets and service providers - alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That is why we continue to think outside the Chewy box to delight, surprise, and thank our loyal pet lovers.

Our Opportunity

Chewy is seeking an HR Generalist to join the pack in our Plantation, FL office. This role provides broad HR support across our Corporate, Chewy Vet Care, and Customer Care organizations. You will resolve specialized Team Member requests referred through HR Shared Services or HR Business Partners, advise leaders on day-to-day people matters, and use sound judgment to navigate moderately complex situations. The ideal candidate is a versatile, proactive HR professional who builds trust through accurate, timely support and continuously looks for ways to improve how HR serves the organization.

What You'll Do

HR Consultation & Team Member Support

• Provide responsive, consistent HR guidance to Team Members and leaders across supported Corporate, Chewy Vet Care, and Customer Care organizations.

• Interpret HR policies, practices, and employment standards and apply them effectively to routine and moderately complex situations.

• Assess Team Member concerns, gather relevant facts, identify risk, and determine appropriate next steps, or escalation.

• Build trusted partnerships with leaders by providing practical guidance on day-to-day Team Member matters, conflict resolution, and people management practices.

• Support leave and accommodation, relocation, immigration, contingent workforce, licensing, and other specialized HR processes in partnership with the appropriate teams.

Team Member Relations & Performance Management

• Conduct structured intake conversations and workplace fact-finding; document information objectively and develop well-reasoned findings and recommendations.

• Advise leaders on performance concerns, policy violations, disciplinary actions, while balancing policy, precedent, business context, and risk.

• Coach leaders to address performance and workplace concerns.

Workforce Insights, Talent & Engagement

• Analyze Team Member data, feedback, and operational trends to identify patterns, workforce implications, and opportunities for proactive support.

• Support talent and performance processes, including administrative support, facilitation of discussions, documentation and follow up with people leaders.

• Develop and facilitate listening sessions and other engagement activities; synthesize themes and support practical action planning.

• Maintain accurate people reports and translate relevant trends into clear, actionable insights for HR partners and leaders.

HR Operations & Continuous Improvement

• Maintain data integrity across HR systems and ensure case records, repositories, job aids, and standard operating procedures are current and accurate.

• Manage a high-volume workload with strong prioritization, responsiveness, attention to detail, and follow-through.

• Identify root causes and improvement opportunities using data, stakeholder feedback, and operational observations.

• Develop practical, scalable solutions that improve consistency, efficiency, and the Team Member experience, and communicate recommendations clearly to stakeholders.

• Coordinate or facilitate training on HR policies, processes, and tools.

What You'll Need

• Bachelor's degree in Human Resources, Business, or a related field, or equivalent practical experience.

• 3+ years of progressive core human resources experience.

• Experience supporting Team Member relations, performance management, policy interpretation, and core HR processes.

• Strong problem-solving, critical-thinking, written and verbal communication, and interpersonal skills.

• Ability to interpret workforce data, identify meaningful trends, and translate insights into clear recommendations.

• Strong ownership, prioritization, attention to detail, and comfort operating in a fast-paced environment with ambiguity and change.

• Ability to maintain confidentiality and handle sensitive personal and business information.

• Position may require occasional travel.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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