Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and SummarySenior Product Designer
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
We are building the next generation of small business experiences at Mastercard.
Our Global SME (Small Medium Enterprise) team is focused on helping entrepreneurs and business owners start, manage, grow, and succeed through innovative products, intelligent insights, and seamless digital experiences. We're united by a shared passion for solving meaningful customer problems and unlocking the next generation of business intelligence and financial technology solutions.
As part of our pioneering Customer Experience & Design (CX&D) squad, you'll help shape the future of Mastercard's small business ecosystem. You'll work at the intersection of design, product, data, and technology to uncover customer needs, explore new opportunities, and design experiences that create real value for businesses around the world.
This is a highly collaborative, fast-paced environment where experimentation, innovation, and customer-centric thinking are at the core of everything we do. You'll partner closely with Product Managers, Engineers, Researchers, and business stakeholders to imagine what's next, rapidly prototype new ideas, and bring impactful solutions to market.
Together, we're accelerating the adoption of Mastercard's global SME solutions and empowering millions of businesses with the tools, insights, and experiences they need to grow with confidence.
We're not just designing products. We're helping build the future of small business.
About the Role
We are looking for a passionate, strategic, and customer-centric Senior Product Designer to help shape the future of products and experiences for small businesses.
This role is ideal for a designer who thrives in ambiguity, embraces emerging technologies, and enjoys turning customer insights into impactful product solutions. Working closely with Product Management, Engineering, and cross-functional stakeholders, you will help define product strategy, uncover new opportunities, and create intuitive experiences that deliver measurable customer and business value.
What You'll Be Doing
• Lead end-to-end product design efforts from discovery through delivery across web, mobile, and platform experiences.
• Identify customer needs, market opportunities, and business challenges through research, data, and stakeholder collaboration.
• Help shape product strategy by uncovering opportunities that drive customer and business value.
• Partner with Product Managers and Engineers to define vision, prioritize opportunities, ideate, conceptualize, and validate solutions.
• Rapidly prototype concepts, Proofs of Concept (POCs), and MVPs using human-centered design principles and AI-assisted design tools.
• Present design concepts, rationale, and recommendations to cross-functional teams and senior leadership.
• Create user flows, journey maps, prototypes, and high-fidelity experiences that deliver exceptional customer outcomes.
• Leverage atomic design principles to build cohesive, scalable experiences that accelerate product delivery while maintaining quality and consistency.
• Contribute to scalable design systems and champion high-quality, accessible experiences across the product ecosystem.
Must Have
• 6+ years of experience designing and shipping digital products across consumer, B2B, or B2B2C experiences.
• Expert-level proficiency in Figma, including component systems, prototyping, variables, and scalable design systems.
• Experience using Figma Make (or similar AI-assisted design tools) to accelerate ideation, prototyping, and iteration.
• Ability to translate product vision into scalable experience frameworks, interaction patterns, and reusable components.
• Strong UX foundation with deep understanding of component architecture, behaviors, responsive layouts, and design systems.
• Experience designing for B2B and B2B2C business models; experience launching global products is a strong plus.
• Strong product thinking with the ability to contribute to product strategy and clearly articulate design decisions and tradeoffs.
• Experience leveraging customer research, usability testing, experimentation, and analytics to inform design decisions and measure outcomes.
• Ability to understand technical constraints and implications when making design decisions.
• Demonstrated success applying Design Thinking and human-centered design methodologies to bring products from concept to market.
• Experience evolving and maintaining design systems to support changing business and customer needs.
Nice to Have
• Experience with service design and customer journey orchestration.
• Hands-on experience with vibe coding, AI-assisted prototyping, or modern design-to-code workflows.
• Experience designing AI-enabled products, conversational experiences, or intelligent user interactions.
• Experience working in scaled agile environments with distributed product and engineering teams.
All About You
• Passionate about solving complex customer and business problems.
• Curious, adaptable, and eager to learn in a fast-paced environment.
• Proactive and comfortable navigating ambiguity with minimal direction.
• Collaborative and able to build strong partnerships across disciplines.
• Resilient, agile, and energized by innovation and experimentation.
• Strong visual and interaction design sensibilities with high attention to detail.
• Naturally curious about small businesses and motivated by understanding how entrepreneurs work and make decisions.
• Passionate about emerging technologies and AI-enabled experiences, with a desire to shape how small businesses interact with the next generation of intelligent products and services.
Why Join Us
At Mastercard, you'll have the opportunity to influence products that help millions of small businesses grow and succeed. You'll work alongside talented designers, product leaders, and engineers who are passionate about innovation, customer experience, and business impact.
We move quickly, challenge assumptions, embrace experimentation, and believe great design can transform how businesses operate and make decisions.
If you're excited about solving meaningful problems, shaping innovative products, and defining the future of small business experiences, we'd love to hear from you.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
