50 jobs for "Service Manager ITSM"

AI Strategy Project Manager - AI Data Service and Operation (Safety Model Operations)

At TikTok

Posted on Aug 17

View job Apply on company site

Field Service Supervisor

At Sunrun - New Rochelle

Posted on Oct 7

View job Apply on company site

Sr. Field Performance Technician

At Sunrun - Ontario

Posted on Sep 24

View job Apply on company site

TikTok Shop - Governance Strategy Manager

At TikTok - London

Posted on Nov 2

View job Apply on company site

Senior Project Manager

At Leidos - Arlington

Posted on Oct 29

View job Apply on company site

Listing and IPR Governance Program Manager Intern (TikTok Shop Governance and Experience) - 2027 Summer

At TikTok - Mexico City

Posted on Oct 27

View job Apply on company site

Sr District Manager - Gas Operations

At PSEG - Summit

Posted on Nov 5

View job Apply on company site

Vice President, ETF Change Manager

At BlackRock

Posted on Sep 19

View job Apply on company site

Sr. Field Performance Technician

At Sunrun - San Marcos

Posted on Oct 7

View job Apply on company site

TikTok - FBT Seller Growth Central Strategy Project Manager

At TikTok - Seattle

Posted on Oct 27

View job Apply on company site

TikTok Shop - FBT Operations Excellence Manager

At TikTok - Seattle

Posted on Oct 20

View job Apply on company site

TikTok Shop - Logistics Commercial Project Intern (Chinese Speaker), 2027 Start

At TikTok - Madrid

Posted on Oct 8

View job Apply on company site

FBT Seller Growth Central Strategy Project Manager Graduate (FBT Seller Growth) - 2027 Start

At TikTok - Seattle

Posted on Sep 16

View job Apply on company site

TikTok Shop - GTL Logistics - Fleet Manager - Indonesia

At TikTok - Jakarta Utara

Posted on Sep 15

View job Apply on company site

Business Operations Manager (Multiple Positions)

At TikTok - Los Angeles

Posted on Sep 11

View job Apply on company site

Logistics Operations Associate Graduate (Sort Center) - 2027 Start

At TikTok - Fontana

Posted on Aug 25

View job Apply on company site

Product Operations Intern (TikTok Shop Apps and API) - 2027 Summer

At TikTok - Seattle

Posted on Aug 13

View job Apply on company site

Vendor Manager, MPO Support Ops

At TikTok

Posted on Aug 6

View job Apply on company site

Warehouse Specialist Graduate (Supply Chain and Logistics- Fulfillment Centers Operations) - 2027 Start

At TikTok - Carol Stream

Posted on Aug 6

View job Apply on company site

Product Operations Intern (TikTok Shop Apps and API) - 2027 Summer (MBA)

At TikTok - Seattle

Posted on Aug 6

View job Apply on company site

TikTok

AI Strategy Project Manager - AI Data Service and Operation (Safety Model Operations)

SingaporeOperationsPosted Aug 17, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa.

About the Team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

The Safety Model Operations [SMO] team within ADSO is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

What will I do?
- Drive strategic initiatives that improve the effectiveness, scalability, and long-term direction of AI-related operations within Trust & Safety.
- Partner with cross-functional teams including product, operations, policy, data, and engineering to identify key business challenges, define priorities, and drive execution against strategic goals.
- Analyze operational performance, emerging risks, and industry trends to identify opportunities for process improvement, capability building, and organizational optimization.
- Translate ambiguous business problems into structured workstreams, actionable recommendations, and scalable operating mechanisms.
- Lead end-to-end project management for high-priority initiatives, including problem framing, stakeholder alignment, planning, execution tracking, and outcome review.
- Support leadership decision-making through strategic analysis, business insights, and clear communication of trade-offs, risks, and recommendations.
- Monitor developments in AI, platform governance, and the broader internet industry to help the team stay forward-looking and competitive in its operating model.

Qualifications

Minimum Qualifications
- Bachelor's degree or above.
- 3+ years of experience in strategy, business operations, project management, consulting, or a related function, preferably in the internet, technology, or platform industry.
- Strong strategic thinking and structured problem-solving skills, with the ability to break down complex issues and turn analysis into clear actions.
- Proven experience leading cross-functional projects and driving alignment among diverse stakeholders.
- Strong communication and stakeholder management skills, with the ability to work effectively with both business and technical teams.
- Strong sense of ownership, execution rigor, and ability to thrive in a fast-paced, ambiguous environment.
- Excellent proficiency (spoken and written) in English

Preferred Qualifications
- Experience in strategy, operations, or PMO roles within Trust & Safety, platform operations, content ecosystems, or AI-related business functions.
- Experience in top-tier internet companies, strategy consulting, or high-growth tech environments.
- Familiarity with AI industry trends, LLM applications, or operational models related to AI products is a plus, but deep technical expertise is not required.
- Experience designing scalable processes, organizational mechanisms, or business operating models.
- Strong data sensitivity and comfort using data to support decisions, even if not in a deeply technical or hands-on analytics role.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree or above.
- 3+ years of experience in strategy, business operations, project management, consulting, or a related function, preferably in the internet, technology, or platform industry.
- Strong strategic thinking and structured problem-solving skills, with the ability to break down complex issues and turn analysis into clear actions.
- Proven experience leading cross-functional projects and driving alignment among diverse stakeholders.
- Strong communication and stakeholder management skills, with the ability to work effectively with both business and technical teams.
- Strong sense of ownership, execution rigor, and ability to thrive in a fast-paced, ambiguous environment.
- Excellent proficiency (spoken and written) in English

Preferred Qualifications
- Experience in strategy, operations, or PMO roles within Trust & Safety, platform operations, content ecosystems, or AI-related business functions.
- Experience in top-tier internet companies, strategy consulting, or high-growth tech environments.
- Familiarity with AI industry trends, LLM applications, or operational models related to AI products is a plus, but deep technical expertise is not required.
- Experience designing scalable processes, organizational mechanisms, or business operating models.
- Strong data sensitivity and comfort using data to support decisions, even if not in a deeply technical or hands-on analytics role.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile