58 jobs for "Sr Service Specialist"

Sr Service Specialist

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Sr Service Specialist

At Bank of America - Jacksonville

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Sr Service Specialist

At Merrill - Sao Paulo

Posted on Nov 6

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At Bank of America - Hialeah

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Middle Office Services Analyst Sr - PNC Private Bank

At PNC Financial Services Group - Pittsburgh

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Middle Office Services Analyst Sr - PNC Private Bank

At PNC Financial Services Group - Pittsburgh

Posted on Oct 23

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Identity, Authentication, Authorization & Governance (IAM) Sr. Security Specialist (Leadership experience required)

At Merrill - Boston · Washington

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At Cadence Design Systems - Hsinchu

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People & Culture Service Delivery Sr. Analyst

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Identity, Authentication, Authorization & Governance (IAM) Sr. Security Specialist (Leadership experience required)

At Bank of America - Boston · Washington

Posted on Nov 7

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Sr Cust Serv Specialist

At Bank of America - Phoenix

Posted on Oct 17

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Identity, Authentication, Authorization & Governance (IAM) Sr. Security Specialist (Leadership experience required)

At Bank of America - Washington · Boston

Posted on Oct 7

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Enterprise Financial Risk Capital Risk Sr. Specialist

At Bank of America - New York · Charlotte

Posted on Sep 12

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Estate Sr. Tax Specialist

At Bank of America - Providence · Pittsburgh

Posted on Aug 25

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Operation Specialist Sr

At PNC Financial Services Group - Remote / Flexible

Posted on Nov 7

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Risk Engineering Technical Property Specialist-Midwest

At The Hartford - Chicago

Posted on Oct 13

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Bank of America

Sr Cust Serv Specialist

Phoenix, AZPosted 23 days ago

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Why you should apply for a job to Bank of America:

Ranked as one of the Best Finance Companies in 2018
3.2/5 in overall job satisfaction
3.3/5 in supportive management
56% say women are treated fairly and equally to men
43% would recommend this company to other women
74% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements:

• A desire to advocate for internal/external clients to meet and exceed their expectations (Customer focus)

• Ability to show a genuine concern for people, their needs, and their perspectives with voice tone, word selection, and listening (Empathy)

• Interpersonal verbal communication skills that build rapport and trust, deliver information in an easy-to-understand manner, and clearly articulate why a solution is the best course of action

• Interpersonal written communication skills to accurately document activity in proper business writing

• Ability to breakdown complex problems into sequential priorities and then select solutions to resolve the entire problem (Analytical, critical and design thinking)

• Seeks opportunities to improve depth/breadth of knowledge and personal performance (Desire to learn)

• Ability to leverage multiple software applications to execute an intricate process

• Ability to remain current with iterative software and process updates

• Ability to work Saturday hours as required

Desired:

• 1+ years of experience working with clients and handling difficult client situations in a service setting such as banking, food service, retail, hospitality, sales, call center etc.

• 1-2 years of experience in the Banking/Financial Industry

• Basic understanding of banking product and operations

• Basic understanding of estate settlement

• Communication strategies for clarifying information or de-escalating a situation

Skills:

• Active Listening

• Attention to Detail

• Critical Thinking

• Decision Making

• Oral Communications

• Recording/Organizing Information

• Conflict Management

• Problem Solving

• Research

• Written Communications

• Customer Service Management

• Customer and Client Focus

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40

About Bank of America

Bank of America provides people, companies, and institutional investors with industry-leading financial products and services.

Size: 10,000+ employees
Industry: Finance: Diversified

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