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TikTok

Strategic Account Manager, Grocery and Pets (TikTok Shop, Malaysia)

Kuala Lumpur, MalaysiaPosted Jun 10, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the team
The Fast Moving Consumer Goods, Groceries and Pets team manage brands and sellers to deliver seamless, engaging shopping experiences that make TikTok Shop a trusted destination for daily needs.

Responsibilities
- Acquire and incubate brands, principals, distributors and key merchants that contribute meaningful GMV growth within Groceries and Pets.
- Build and maintain strong relationships with merchants, negotiate commercial plans and secure best deals based on campaign priorities and seasonality
- Identify growth opportunities for merchants through assortment expansion, pricing strategy, content, livestream and affiliate levers, while building JBPs
- Manage seller performance and service quality, including cancellation rate, return rate, shipping lead time and customer experience to improve conversion
- Manage mid and long-tail sellers through scalable incubation programs, seller communications and performance management tools
- Develop and execute category or sub-category growth plans with clear actions across traffic, assortment, content and monetisation levers
- Support internal business reviews, merchant pitches and commercial presentations using Excel and PowerPoint
- Collaborate cross-functionally with campaign, creator, ads and operations teams to drive category growth targets

Qualifications

Minimum Qualifications
- Bachelor's Degree or equivalent practical experience
- 3+ years experience in eCommerce.
- Attention to detail, affinity with numbers, logical and problem solving skills
- Good analytical skills and able to set up action plans based on data and experience

Preferred Qualifications
- Direct experience in Groceries and Pets category
- Strong understanding of Groceries and Pets industry landscape, consumer trends, and competitive environment
- Proficient in Excel and PowerPoint

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's Degree or equivalent practical experience
- 3+ years experience in eCommerce.
- Attention to detail, affinity with numbers, logical and problem solving skills
- Good analytical skills and able to set up action plans based on data and experience

Preferred Qualifications
- Direct experience in Groceries and Pets category
- Strong understanding of Groceries and Pets industry landscape, consumer trends, and competitive environment
- Proficient in Excel and PowerPoint

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile