25,294 jobs for "Lead"

Measurement Lead - Regional

At TikTok - Sydney

Posted on Jul 9

View job Apply on company site

Systems Engineer IV - Cloud Engineering Lead

At Leidos - North Charleston

Posted on Jul 9

View job Apply on company site

DevSecOps Lead Computer SW Dev Engr IV

At Leidos - North Charleston

Posted on Jul 9

View job Apply on company site

Systems Engineer IV - Cloud Engineering Lead

At Leidos - Charleston

Posted on Jul 9

View job Apply on company site

DevSecOps Lead Computer SW Dev Engr IV

At Leidos - North Charleston

Posted on Jul 9

View job Apply on company site

VDI End User Lead Systems Engineer III

At Leidos - North Charleston

Posted on Jul 9

View job Apply on company site

VDI End User Lead Systems Engineer III

At Leidos - Charleston

Posted on Jul 9

View job Apply on company site

Community Operations Specialist (Lead Generation) - TikTok LIVE

At TikTok - Los Angeles

Posted on Jul 7

View job Apply on company site

Lead Software Engineer - Java, Spring, Springboot, Kafka, Cryptography, Session Key Derivation, HSM

At Mastercard - Pune

Posted on Jul 7

View job Apply on company site

Security Solutions (SSO) Product Lead - Southeast Asia Division East

At Mastercard

Posted on Jul 3

View job Apply on company site

Senior Lead Installation Technician

At Leidos - Alexandria

Posted on Jul 3

View job Apply on company site

Lead, Footwear Materials Manufacturing Engineering (MME)

At Nike

Posted on Jul 3

View job Apply on company site

Retail Lead - Swindon

At Nike - Swindon

Posted on Jul 2

View job Apply on company site

Infrastructure Integration Lead (M&A)

At Cadence Design Systems - San Jose

Posted on Jul 1

View job Apply on company site

Lead Professional, Brand Creative Design, Retail GC

At Nike

Posted on Jul 1

View job Apply on company site

TikTok Local Services - Governance Lead

At TikTok

Posted on Jun 30

View job Apply on company site

Quality Assurance (QA) Lead

At Leidos - Chantilly

Posted on Jun 30

View job Apply on company site

TikTok LIVE - Global Customer Service Lead

At TikTok - London

Posted on Jun 29

View job Apply on company site

Lead Software Engineer

At Capital One - Bengaluru

Posted on Jun 27

View job Apply on company site

Lead Software Engineer

At Mastercard - O'Fallon

Posted on Jun 26

View job Apply on company site

TikTok

TikTok LIVE - Global Customer Service Lead

London, United KingdomPosted Jun 29, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the Team
The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.

As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators. The Team Lead will act as the people manager of the and will be responsible for people and performance management, ensure customer satisfaction through the management and development of team members. Key responsibilities of this role include enhancing agent technical expertise and delivery of timely customer care, proactively identifying trends impacting customers and clients, and driving business improvements.

Roles & Responsibilities
- Manage the team on a day-to-day basis and provide first-hand support to team internal escalations.
- Work with internal Quality Monitoring and Training teams to train new hires / teams through intensive coaching and mentoring. Ensure the team is fully trained and prepared to conduct the responsibilities of their role. Proactively identify and resolve issues impacting customers/creators by working with team, peers, and management.
- Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize employee achievements.
- Contribute to special projects, that enhance the business, including projects involving root-cause analysis of weak performance metrics, service readiness projects, and tools projects as assigned or requested by management.
- Actively manage direct reports, including establishing OKR goals for teams, providing feedback, coaching them to improve service quality, increase productivity, and to achieve customer satisfaction. Monitor OKR progress against established milestones.
- Conduct trend analyses on customer satisfaction and other core measurements. Implement strategies to improve future operation results.
- Manage and monitor staff and team level utilization rates, team productivity, and schedule adherence (manage absenteeism and timecard issues) to ensure the final productivity goals are met.
- Develop and maintain relationships with clients by attending cross-team / cross-site meetings and responding to client feedback.
- Work with the Readiness, SOP, QA, training and system teams to optimize new and existing processes impacting customers/sellers/creators.
- Maintain the weekly/monthly/bi-monthly reviews with teams and internal stakeholders.
- Work with Recruiting / Staffing teams to identify, interview, and recruit top talents for all tier 2 openings.

Qualifications

Minimum Qualification(s):
- BA/BS degree
- 7+ years managing teams and 5+ direct reports in the Customer Service field.
- 3+ years of experience in livestreaming and user-generated content platforms

Preferred Qualification(s):
- Experience working in tech / internet / BPO organisations
- Experience building, managing and influencing relationships with internal stakeholders, using data to generate insights and solving complex problems.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- BA/BS degree
- 7+ years managing teams and 5+ direct reports in the Customer Service field.
- 3+ years of experience in livestreaming and user-generated content platforms

Preferred Qualification(s):
- Experience working in tech / internet / BPO organisations
- Experience building, managing and influencing relationships with internal stakeholders, using data to generate insights and solving complex problems.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile