270 jobs for "Customer Operations Specialist"

At Apple, new ideas have a way of becoming outstanding products, services and customer experiences very quickly. We believe that if you bring passion and dedication to your job, there's no telling what you can accomplish! Apple is looking for an individual to join Worldwide Marketing team to deliver successful direct marketing / transactional emails, push notifications and outbound communications.

Description
As a Campaign Operations Specialist, you'll own the end-to-end execution of direct marketing campaigns - email, push and others - on behalf of Product Marketing and Retail in China. You'll design audience segments, build automated workflows, and ensure every message is relevant, personalized, and compliant with China's privacy and regulatory landscape and is meeting required Apple standards.

This role is deeply cross-functional. You'll partner with teams across Worldwide Product Marketing, Marketing Communications, AppleCare, Engineering, Legal, Privacy, Compliance, Regulatory, Retail, IS&T, and Services to bring campaigns from concept to customer. You'll also serve as a bridge between global strategy and local execution, adapting Apple's marketing to China's unique platforms, regulations, and cultural context.","responsibilities":"Design, build, and execute campaigns end-to-end - including workflows, segmentation, automation rules, and technical QA - optimizing for performance and deliverability.
Build and maintain processes, procedures, and controls that ensure data accuracy and compliance with PIPL, local anti-spam laws, and Apple's privacy and security policies.
Creatively problem-solve within known constraints - propose pragmatic solutions when resources or platforms have limitations.
Investigate operational issues, conduct root-cause analysis, and recommend process improvements.
Participate in User Acceptance Testing (UAT) for system development and platform enhancements.

Preferred Qualifications
2+ years gathering business requirements and working with platform teams to scope and implement new features
Deep experience in China's digital marketing landscape - including cultural nuances, local platforms, and messaging ecosystems - with a track record of tailoring campaigns for diverse local audiences
Expert-level SQL proficiency; experience with Python or other scripting languages strongly desired
Hands-on experience with Snowflake, Apache Doris, and Vertica database systems, complemented by a basic knowledge of Alibaba Cloud computing.

Minimum Qualifications
5+ years of experience in marketing campaign operations
Hands-on experience with complex audience segmentation and campaign automation
Working experience with Snowflake procedures and Vertica database systems
Working knowledge of messaging best practices across email, push, and SMS
Advanced proficiency in writing and adjusting SQL queries
Understanding of China's email marketing regulations, including PIPL and local anti-spam laws
Familiarity with China's social commerce and messaging platforms (e.g., WeCom, Douyin, Xiaohongshu) and how they fit into broader user engagement strategies
Comfortable working across regional and global teams in a fast-paced, matrixed environment
Able to balance multiple projects concurrently and cut through ambiguity to communicate strategy clearly
Strong written and verbal communication skills, with confidence presenting to audiences ranging from team members to senior leadership
Fluent in Simplified Chinese and English (written and verbal)

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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