467 jobs for "Driver -Kearney NE"

Warehouse Backup Bin Stock Driver - New Berlin

At Sonepar USA - New Berlin

Posted on Oct 26

View job Apply on company site

Driver - New Orleans, LA

At Sonepar USA - New Orleans

Posted on Oct 21

View job Apply on company site

Bin Stock Driver - New Berlin

At Sonepar USA - New Berlin

Posted on Oct 20

View job Apply on company site

Driver - Mixer Truck - Omaha, NE

At CRH - Omaha

Posted on Oct 1

View job Apply on company site

Staff Engineer, Product Software

At Equinix - Remote / Flexible

Posted on Nov 4

View job Apply on company site

TikTok LIVE - Workforce Management Real Time Analyst

At TikTok - London

Posted on Oct 27

View job Apply on company site

Senior SRE Software Engineer - Software Developer Platform

At Apple

Posted on Oct 19

View job Apply on company site

Business Manager,Strategic Pricing

At Capital One - Houston · Plano

Posted on Oct 16

View job Apply on company site

Senior Agency Growth Manager/Team Lead - TikTok LIVE

At TikTok - Mexico City

Posted on Oct 16

View job Apply on company site

Site Reliability Engineer (SRE), Observability,

At Apple

Posted on Oct 19

View job Apply on company site

Product Operations Manager - Child Safety

At Apple - Culver City

Posted on Oct 19

View job Apply on company site

Dispatcher/Shipper

At CRH - Summersville

Posted on Nov 6

View job Apply on company site

Shop Laborer

At CRH - Muskogee

Posted on Oct 15

View job Apply on company site

TikTok LIVE - AI Data Operation Specialist - Spanish&Italian Speaking

At TikTok - London

Posted on Sep 29

View job Apply on company site

Business Director-Strategic Pricing

At Capital One - Houston · Plano

Posted on Oct 3

View job Apply on company site

Stockroom Driver (Athlete) - FLEX HRS - NIKE ROERMOND

At Nike - Roermond

Posted on Sep 19

View job Apply on company site

Market Risk Associate

At DTCC - Jersey City

Posted on Aug 2

View job Apply on company site

Embedded Software Engineer, Audio & Media Technologies

At Apple - Cupertino

Posted on Oct 17

View job Apply on company site

Core Audio System Software Engineer

At Apple - Cupertino

Posted on Oct 17

View job Apply on company site

Software Engineer: Linux Driver and Kernel Developer

At Apple - Austin

Posted on Oct 17

View job Apply on company site

TikTok

TikTok LIVE - Workforce Management Real Time Analyst

London, United KingdomPosted 13 days ago

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great joy to users globally and it creates a new channel for our creators to show themselves.
We want passionate and talented people to join our product and operations team. Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users.
TikTok LIVE is seeking a dedicated and proactive Workforce Management Real Time Analyst to join our Service Excellence team. In this critical role, you will monitor, analyze, and optimize real-time workforce performance to ensure exceptional service delivery and operational efficiency across our customer service organization.

Responsibilities:
- Monitor and optimize real-time queue performance by tracking contact volume, capacity, and service level metrics throughout operational hours. Provide intra-day updates to Operations and Support teams, taking immediate corrective actions to resolve or mitigate service level impacting issues through clear, concise communication and strategic interventions.
- Execute dynamic staffing adjustments and resource optimization by comparing actual staffing against forecast requirements and implementing corrective measures including cross-language support deployment, non-productive time adjustments, and overtime allocation. Analyze shrinkage patterns, scheduled adherence, and contact handling metrics to continuously improve service delivery standards.
- Leverage advanced analytical tools and applications to conduct deep-dive analysis of demand patterns (volume/AHT) and staffing impacts. Utilize data-driven methodologies to identify root causes of performance variances and develop strategic recommendations for operational improvements and resource allocation optimization.
- Coordinate with outsourced service providers to ensure staffing performance meets or exceeds established standards through regular monitoring, performance reviews, and collaborative problem-solving. Maintain accountability across all service delivery channels and vendor partnerships.
- Optimize routing schemes and resource allocation by dynamically realigning resources across multiple sites based on skill sets, priority levels, and real-time demand fluctuations. Adjust coverage strategies to maximize operational efficiency and maintain service excellence across all channels.
- Manage escalation protocols and incident response by recognizing critical routing issues and service disruptions, initiating appropriate escalation processes, and implementing tactical solutions to maintain service level agreements. Ensure rapid resolution and minimal impact on customer experience.
- Deliver comprehensive reporting and trend analysis by providing regular feedback, performance analytics, and strategic insights on key metrics including ticket performance statistics, arrival patterns, staff productivity, attrition rates, and resource utilization trends to support data-driven decision making.
- Support strategic workforce management initiatives and operational excellence projects, contributing analytical expertise and real-time insights to enhance service delivery capabilities and drive organizational performance optimization across the customer service organization.

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent experience
- 3+ years of program or project management experience
- Experience in analytical, results-oriented environments with cross-functional collaboration
- Intermediate proficiency in SQL and Excel for data analysis
- Ability to work flexible shift schedules including evenings, weekends, and holidays

Preferred Qualifications:
- Bachelor's degree in Business Intelligence, Finance, Engineering, Statistics, Mathematics, or quantitative field
- 3+ years of experience in WFM real-time service level management (workforce planning, capacity management, performance optimization)
- Outsourced service provider coordination experience (vendor management, performance monitoring, SLA oversight)
- Requirement gathering and documentation skills (writing detailed specifications, process documentation)
- Advanced analytical and problem-solving abilities with real-time decision making experience
- Knowledge of workforce management tools and contact center technologies

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent experience
- 3+ years of program or project management experience
- Experience in analytical, results-oriented environments with cross-functional collaboration
- Intermediate proficiency in SQL and Excel for data analysis
- Ability to work flexible shift schedules including evenings, weekends, and holidays

Preferred Qualifications:
- Bachelor's degree in Business Intelligence, Finance, Engineering, Statistics, Mathematics, or quantitative field
- 3+ years of experience in WFM real-time service level management (workforce planning, capacity management, performance optimization)
- Outsourced service provider coordination experience (vendor management, performance monitoring, SLA oversight)
- Requirement gathering and documentation skills (writing detailed specifications, process documentation)
- Advanced analytical and problem-solving abilities with real-time decision making experience
- Knowledge of workforce management tools and contact center technologies

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile