3,839 jobs for "Technical Support Engineer"

Responsibilities

About the team
TikTok Shop is a content e-Commerce business with international short video product as the carrier. It is committed to becoming the first choice for users to discover and purchase good products with affordable prices. TikTok Shop hopes to provide users with more tailored and efficient consumption experience, enabling merchants to receive reliable platform services in different scenarios such as live e-commerce, short video content e-commerce, so as to make more affordable and high-quality products sell easily and a better life within reach.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.
Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Candidates who pass resume screening will be invited to participate in Our Company's technical online assessment.

Responsibilities:
-Responsible for the design, development, and iteration of AI Agents in TikTok Shop business scenarios, covering the full cycle from requirement analysis to architecture design, development, and launch, delivering intelligent and efficient product experiences for merchants and users;
-Deeply implement Agent capabilities into core e-commerce scenarios, including but not limited to intelligent customer service, product operation assistance, business decision support, content generation, and business process automation, helping merchants and creators better reach consumers and improve operational efficiency;
-Responsible for the continuous development and optimization of the Agent technology stack, covering Context Engineering, Harness, RAG (Retrieval-Augmented Generation), Multi-Agent collaboration, Memory systems, Reinforcement Learning, workflow orchestration, and knowledge base construction;
-Develop a deep understanding of the business logic and merchant needs within e-commerce vertical domains, enabling Agents to accurately understand and execute highly specialized and complex business requirements, and truly solve real-world problems in merchant operations;
-Continuously track cutting-edge developments in AI and large language models, and rapidly apply new technologies to product iteration.

Qualifications

Minimum Qualifications:
-Individuals who are completing or have recently completed a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related discipline;
-Excellent coding skills, with strong proficiency in programming languages;
-Familiarity with the design principles and tuning approaches of core Agent architecture components, understanding of mainstream open-source Agent frameworks (such as LangGraph, Pi, etc.), and hands-on experience with Prompt tuning, Harness, RAG, Context Engineering, and Skill development;
-Strong communication and cross-team collaboration skills; passionate about technology, embracing open source, and able to adapt to a fast-changing business environment.

Preferred Qualifications:
-Strong learning ability, curiosity about new technologies, adept at independent thinking, self-reflection, and summarization, with the ability to transform complex problems into concise and efficient solutions.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
-Individuals who are completing or have recently completed a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related discipline;
-Excellent coding skills, with strong proficiency in programming languages;
-Familiarity with the design principles and tuning approaches of core Agent architecture components, understanding of mainstream open-source Agent frameworks (such as LangGraph, Pi, etc.), and hands-on experience with Prompt tuning, Harness, RAG, Context Engineering, and Skill development;
-Strong communication and cross-team collaboration skills; passionate about technology, embracing open source, and able to adapt to a fast-changing business environment.

Preferred Qualifications:
-Strong learning ability, curiosity about new technologies, adept at independent thinking, self-reflection, and summarization, with the ability to transform complex problems into concise and efficient solutions.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile