1,061 jobs for "Senior Technology Manager"

Senior Project Manager

At Leidos - Arlington

Posted on Oct 29

View job Apply on company site

HHS Senior Business Development Manager

At Leidos - Reston

Posted on Oct 29

View job Apply on company site

Product & Strategy Exec/Senior Relationship Manager (Private Markets Focused)

At Merrill - New York

Posted on Oct 27

View job Apply on company site

Director - Commercial Card - Senior Product Manager - Transaction Banking Product, TD Securities

At TD Bank - Toronto

Posted on Oct 27

View job Apply on company site

Product & Strategy Exec/Senior Relationship Manager (Private Markets Focused)

At Bank of America - New York

Posted on Oct 27

View job Apply on company site

Senior Manager, Software Engineering

At Nike - Beaverton

Posted on Oct 27

View job Apply on company site

Senior Product Manager - Data, Machine Learning & GenAI Platform

At Adyen - Amsterdam

Posted on Oct 27

View job Apply on company site

Senior Enterprise Account Manager, Adyen for Platforms

At Adyen - San Francisco

Posted on Oct 27

View job Apply on company site

Director - Commercial Card - Senior Product Manager - Transaction Banking Product, TD Securities

At TD Bank - Charlotte

Posted on Oct 24

View job Apply on company site

Senior Principal Technical Program Manager

At Nike - Beaverton

Posted on Oct 24

View job Apply on company site

Digital Product Manager Lead Senior- Mobile & Online Banking Security

At PNC Financial Services Group - Pittsburgh

Posted on Oct 23

View job Apply on company site

Senior Product Manager - Domestic Card Schemes

At Adyen - Amsterdam

Posted on Oct 22

View job Apply on company site

Senior Product Manager - Global Credit Operations (EMEA)

At Bank of America - Bromley

Posted on Oct 21

View job Apply on company site

Senior Product Manager - Investment Office Project Management

At PNC Financial Services Group - Pittsburgh

Posted on Oct 20

View job Apply on company site

Senior Product Manager - Investment Office Project Management

At PNC Financial Services Group - Philadelphia

Posted on Oct 20

View job Apply on company site

Senior Product Manager, AML

At Adyen - Amsterdam

Posted on Oct 20

View job Apply on company site

Readiness Senior Program Manager

At Apple

Posted on Oct 19

View job Apply on company site

Senior PR Manager

At Apple - Cupertino

Posted on Oct 19

View job Apply on company site

Senior Capture Manager - Defense Sector

At Leidos - Huntsville

Posted on Oct 17

View job Apply on company site

Senior Business Manager - Product and Digital Strategy

At Capital One - McLean

Posted on Oct 17

View job Apply on company site

Apple

Readiness Senior Program Manager

Posted 21 days ago

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Apple's Retail Customer Care (RCC) Readiness team is dedicated to delivering seamless, only-at-Apple launch experiences. We achieve this through deep cross-functional partnerships, ensuring every product, promotion, and program launch is supported by prepared people, robust processes, and aligned technologies. We are seeking an experienced and agile Readiness Senior Program Manager to drive contact centre readiness for these critical launches. If you thrive in fast-paced environments, excel at navigating complexity, and are passionate about both the customer and employee experience, this role is for you.

Description
As a Readiness Senior Program Manager, you will be able to identify, define and drive contact centre readiness launch strategies, provide guidance to support Apple policies, and support an exceptional end-to-end customer experience. Your responsibilities will range from high-level strategic planning and stakeholder alignment to detailed execution tasks such as managing communication plans, overseeing operational command centers, and resolving launch-related issues.

Non-standard business hours and some travel will be required.","responsibilities":"* Strategic Readiness Planning: Identify, define, and drive comprehensive contact centre readiness strategies for product, program, and promotional launches, ensuring alignment with Apple policies and customer experience goals.
* Operational Execution & Event Management: Coordinate and lead readiness efforts and on-site command centers during key launches, defining roles, managing escalations, and ensuring real-time issue resolution.
* Cross-Functional Leadership: Lead and influence cross-functional partners (including ASO Readiness, Marketing, Operations, Engineering, Training, Communications) to ensure cohesive readiness planning and execution.
* Content & Communication: Simplify complex information for specialists and customers; oversee or create necessary communications, training inputs, and readiness documentation. Clearly communicate launch readiness status, risks, and opportunities across all organizational levels.
* Process Standardization & Improvement: Develop, implement, and continuously refine standardized readiness processes across all regions, leveraging KPIs and data analysis (launch performance, feedback, NPS, etc.) to measure success and drive data-driven improvements for enhanced efficiency and effectiveness.
* Relationship Building: Cultivate strong relationships both inside and outside of the organization to effectively influence outcomes and champion an exceptional launch and customer experience."

Preferred Qualifications
10+ years of relevant experience in program management, project management, or launch readiness, ideally within a fast-paced tech or retail environment. Direct experience within a contact center environment and/or fulfillment operations.
Experience working with China e-commerce.
Demonstrated ability to lead through influence, navigate ambiguity, and gain consensus from stakeholders in sensitive situations.
Proven ability to operate effectively at a global scale, collaborating with international partners across different time zones and cultures.
Proactive, results-oriented team player with a strong sense of ownership, accountability, and meticulous attention to detail with an obsessive focus on delivering exceptional customer and employee experiences.
Exceptional organizational skills with the ability to prioritize effectively against aggressive timelines and manage multiple initiatives concurrently.

Minimum Qualifications
7+ years of experience managing complex projects, programs, or initiatives, preferably within an online retail, contact center, or customer support environment.
Strong analytical and problem-solving skills; demonstrated ability to interpret data (including customer feedback) and translate it into actionable insights and strategic recommendations.
Proficiency with standard business tools, including spreadsheet software (e.g., Excel) and familiarity with enterprise systems (e.g., SAP or similar).
Excellent communication and presentation skills (written and verbal).
Bilingual in Chinese and English

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile