950 jobs for "Customer Service Engineer"

The people here at Apple don't just build products - we craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Retail and Marcom Engineering, an IS&T team, builds and operates the systems and experiences that connect Apple's products with its customers. The team owns the technology behind both Apple's online and physical stores and drives the interactive marketing experiences and tools that keep creative operations moving. Together, those functions deliver the technology behind every product story Apple tells and every purchase a customer makes.

Do you enjoy solving complex business problems with process and technology? Do you thrive in environments that require multi-functional thinking, collaboration, and innovation? If so, this may be the job for you.

Description

IS&T Retail Store Apps Engineering is responsible for the technology and IT systems used to enable Apple Retail Stores to service millions of customers enabling Apple Retail to become one of the best retailers in the world. Bring passion and dedication to your job and there's no telling what you could accomplish.

In this position, you will have the opportunity to work collaboratively with a group of "A" player software engineers from related but different backgrounds to make Apple Retail truly innovative. To be successful in this role, the candidate must be hands-on, proactive, talented at problem solving, have the mindset to challenge the norm and have a strong desire to learn and work towards excellence.

Apple is looking for an individual that takes pride in crafting solutions to enhance product delivery by architecting and leading distributed compute platforms and application services. This engineer needs to work closely with cross-functional teams to identify potential solutions and go on to work with the engineering teams to properly test and deploy changes. Critical thinking, writing solid and clean code, planning, documenting, and communicating within the team and cross-functionally is critical to the success of the role.","responsibilities":"Passion for eliminating repetitive manual processes using automation

Strong attention to detail and excellent analytical capabilities

Deploying application releases and code from Development into Production

Shepherding applications through the software delivery life cycle

Develop and maintain a working knowledge of trends and standard methodologies within Apple

Setup and analyze application health metrics and provide solutions to ensure stability

Experience troubleshooting problems and working with a team to resolve large scale production issues

Preferred Qualifications

Conversational and written English proficiency

Proficiency in implementing and correlating telemetry using monitoring and observability tools such as Splunk, Grafana and Prometheus

Building and operating container orchestrating systems (Docker, Kubernetes and micro-services)

Experience in Site Reliability Engineering / DevOps

Excellent written and verbal communication skills

Experience in UNIX/Linux Operating Systems

Minimum Qualifications

BA/BS degree in Computer Science and 3 years of relevant experience.

Proficiency in software development using Python, Rust, and/or Java programming languages.

Experience working with cloud compute environments like OpenStack, AliCloud, AWS, GCP or Azure.

Experience with infrastructure as code (IaC), configuration management, CI/CD, and automation.

Experience with troubleshooting, problem solving, and debugging.

Comfortable with on-call rotation.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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