1,345 jobs for "Customer Support Engineer"

The Asset Intelligence Platform is the consolidated registry that maps applications and services to their underlying infrastructure and dependencies across our data centers, compute facilities, and labs, spanning both internal and third-party environments. By aggregating data from dozens of integrations and discovery tools, it forms the information backbone for operational excellence, IT service management, software asset management, and critical security, privacy, and compliance programs.

In any large, evolving infrastructure, visibility is the foundation for everything that follows. Teams responsible for security, compliance, and reliability depend on accurate, comprehensive insight into the environment to do their jobs effectively, and this platform delivers it. As the Application Engineer in this role, you won't just keep the system running-you'll help it evolve alongside the infrastructure and the stakeholders who rely on it.

Description

We are seeking an Application Engineer who operates at the intersection of customer need and engineering execution. In this role, you will develop a deep understanding of the problems internal customers face, translate those insights into product direction, onboard new teams onto the platform, support established users, and help stakeholders at every level understand the business value this system delivers.

This is a role for someone who wants meaningful influence over both the what and the how of a product, and who values the people using a system as much as the system itself.

","responsibilities":"Customer Discovery and Advocacy Build strong relationships with the internal teams and business partners who depend on IT inventory data for security, compliance, operations, and planning. Understand their workflows, challenges, and goals, and ensure those insights inform every decision the engineering team makes.

Product Roadmap Development Play a significant role in defining and prioritizing the product roadmap. Drawing on customer feedback, usage data, and your own technical judgment, help determine what the team builds next and ensure investments are aligned with the highest-impact opportunities.

Technical Collaboration with Engineering Participate actively in design reviews, architectural discussions, and engineering tradeoff decisions. Bring a product lens to technical conversations by consistently grounding them in real customer problems. You should be comfortable reading and reviewing code, prototyping solutions, and building integrations when the situation calls for it.

Customer Onboarding Own the end-to-end onboarding experience for new teams, users, and business partners. This includes assessing their requirements, configuring or tailoring solutions, developing documentation, leading enablement sessions, and ensuring successful adoption.

Ongoing Customer Support Serve as a trusted point of contact for teams already using the platform. Triage issues, collect feedback, identify patterns that signal deeper systemic needs, and close the loop so customers know their input has been heard and acted upon.

Storytelling and Value Communication Help the team articulate the business value of the IT Inventory platform to leadership, stakeholders, and partner organizations. Whether through a strategy document, a quarterly review, or a cross-functional presentation, make a clear and compelling case for the platform's impact and direction.

Preferred Qualifications

Familiarity with IT operations concepts such as asset management, configuration management, or CMDB tools

Exposure to security, privacy, and compliance frameworks

Comfort with ambiguity and the ability to operate effectively across a broad and evolving set of responsibilities

Excellent written and verbal communication skills, with the ability to convey complex technical topics to both technical and non-technical audiences

Minimum Qualifications

6+ years of experience in a role combining technical depth with customer or product engagement, such as solutions engineering, technical product management, application engineering, or a comparable discipline

Strong understanding of infrastructure and platform engineering, including data centers, cloud environments, networking, compute, and the services built on top of them

Technical fluency sufficient to read and review code, write scripts or prototypes, work with APIs and data models, and contribute meaningfully to architecture discussions

Demonstrated ability to build trust with customers, understand their needs deeply, and communicate solutions clearly

Strong product instincts, including the ability to evaluate tradeoffs, assess impact, and prioritize based on customer and business value

BS in Computer Science, Engineering, or a technical related field, or international degree equivalent

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $184,700 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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