852 jobs for "Team Lead - Technical Support"

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Apple

EPM Manager, Cloud Infrastructure Engineering Program Management, Apple Services Engineering

Posted 28 days ago

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Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. We are seeking an experienced engineering program management leader to join Apple Service Engineering's in support of the SRE organization. In this role you will lead a team of program managers who thrive in a fast-paced workplace where drive and collaboration are the keys to success. This is not just a task-based role; you are responsible for successful outcomes and delivery. Strong fundamentals are a requirement! The SRE team is responsible for service infrastructure that ensures our customers' flawless experience. You will partner with the SRE team to define, prioritize, plan, and deliver the project portfolio of technical, infrastructure, and system needs that make Apple, Apple. The projects range from deploying end to end infrastructure environments, hardware deployments, decommissions, complex system changes, tech refreshes, data migrations, service outage remediation, CapEx planning, as well as continually striving to scale & grow operations and improve operational standard methodologies. ABOUT YOU: You feel a personal stake in the services you support and programs you define and lead. You have a deep well of positive energy and unbound passion. You hold yourself to (almost, but not quite) impossibly high standards. You have unshakable integrity. You're always asking why. You are as comfortable presenting to execs as you are with your nose in a burn down chart. You have deep wisdom and judgment. You know what success looks like. You seek a dynamic fast paced and sophisticated environment that will help define and deliver the infrastructure, software, security, and system needs that make Apple, Apple.

Description
As a member of the ASE Program Management team, you will be on a team that serves the passions and needs of tens of millions of customers in an increasingly security-conscious world, so we're looking for somebody who can be equally passionate! Key to your success will be to act as a business product thought problem solver on applicable domains, analyzing business risks, needs and requirements, participating and representing as the need arises in problem solving and design of engineering discussions.","responsibilities":"This people leadership role requires you to build trust with engineering partners and persistently remove ambiguity by seeking to reduce complexity.
You will play a pivotal role in developing a broad organizational perspective while facilitating & executing on strategic decisions.
Additionally, you will support the development of process improvement and standard operating procedures in order to achieve maturity and effectiveness in engineering programs, all while leading and growing teams of extraordinary project managers.
Systems within this scope are complex, so you will not only be expected to be able to readily understand complicated and subtle interdependencies, but also to evaluate new requests and new information in light of these systems.
Being able to think on your feet is important, as is the ability to thoughtfully and efficiently debate the validity of a given approach to any aspect of a project under your control.
Needless to say, strong social and interpersonal skills are required for this leadership role.

Preferred Qualifications
Proven self-starter, who is dedicated and demonstrates creative and critical thinking abilities.
Excellent written & verbal communication skills, along with polished presentation skills
Self-motivated and proactive with proven creative & critical thinking capabilities
Expertise in coordination & participation in requirements gathering and design brainstorming sessions
Experience leading multiple complex projects simultaneously
A history of leadership, decision-making, negotiation skills, and ability to influence partners without direct authority
Prior engineering, infrastructure, or software development project management experience for Site Reliability Engineering / DevOps strongly preferred
Experience in the capacity management space

Minimum Qualifications
10+ years of program management experience in infrastructure domain
Strong background in software delivery, and services infrastructure engineering
Proficient in software development processes (SDLC), and comfortable with various project management methodologies
Experience with risk analysis as well as developing, prioritizing and leading the roadmap
Proven record in defining processes, developing metrics and executing on them while driving program maturity and process optimization
Successful experience managing technical / engineering program management teams, hiring excellent people, and building impactful teams
Bachelors Degree in Computer Science / Engineering or deep relevant industry experience

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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