5,356 jobs for "Manager, Customer Experience"

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TikTok Commerce Account Manager - Fashion

At TikTok - Sao Paulo

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TikTok Commerce Account Manager - Consumables

At TikTok - Sao Paulo

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Commerce - Account Manager (Fashion/ Beauty/ Home&Living/ Electronics)

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Global Sourcing and Supply Manager

At Apple

Posted on Oct 19

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Global Sourcing and Supply Manager

At Apple

Posted on Oct 19

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Global Sourcing and Supply Manager

At Apple

Posted on Oct 19

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Global Sourcing and Supply Manager

At Apple

Posted on Oct 19

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Global Sourcing and Supply Manager

At Apple

Posted on Oct 19

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Senior Product Manager - Apple Cloud AI/ML

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TikTok

TikTok Shop - Account Manager, Home & Living (Brazil)

Sao Paulo, BrazilOperationsPosted Feb 26, 2025

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities:
1. Acquire and manage Brazilian top business partners to kick off business for the hardline category.
2. Build and maintain relationships with partners, negotiate and secure best deals based on campaign;
3. Help business partners gradually expand exposure by leveraging creators' capabilities or building their own;
4. Discover new collaborative opportunities fit into partners' short-term and long-term development plans;
5. Maintain service quality provided by partners - low cancelation and return rate, reviews, and other components to increase conversion rate and customer satisfaction;
6. Utilize data proficiently to understand pain points, formulate business requirements, identify opportunities and prioritize solutions.

Qualifications

Minimum Qualifications:
1. Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills;
2. Customer service orientation and experience working in a client facing capacity;
3. 3+ years relevant working experience;
4. Fluent in English and Portuguese, good communication and collaboration skills working cross functionally in a global working environment.

Preferred Qualifications:
1. Experienced in relatable in-category management, at a large partners, or agency side or other company with specialism in Home & Living/ Lifestyle the hardline category is preferred.
2. Strong sense of social content (livestream and short-video is a preference), practical experience in the social commerce, content marketing, influencers, and creativity in the categories is a plus;
3. Collaborative and open to changes and challenges and learn;
4. Ability to thrive in ambiguity and adapt quickly to change.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
1. Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills;
2. Customer service orientation and experience working in a client facing capacity;
3. 3+ years relevant working experience;
4. Fluent in English and Portuguese, good communication and collaboration skills working cross functionally in a global working environment.

Preferred Qualifications:
1. Experienced in relatable in-category management, at a large partners, or agency side or other company with specialism in Home & Living/ Lifestyle the hardline category is preferred.
2. Strong sense of social content (livestream and short-video is a preference), practical experience in the social commerce, content marketing, influencers, and creativity in the categories is a plus;
3. Collaborative and open to changes and challenges and learn;
4. Ability to thrive in ambiguity and adapt quickly to change.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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