41 jobs for "Telecommunications Engineer"

Contact Center Infrastructure Engineer

At Apple

Posted on Oct 15

View job Apply on company site

Managing Director, Global Head of Digital Workplace

At BlackRock - New York

Posted on Nov 4

View job Apply on company site

Senior Program Manager

At Leidos - Washington

Posted on Oct 22

View job Apply on company site

Network Engineer - Retail Network

At Apple

Posted on Oct 16

View job Apply on company site

2027 Summer Intern: Data Science

At Spectrum - Greenwood Village

Posted on Nov 8

View job Apply on company site

Network Specialist

At Leidos - Suffolk

Posted on Oct 15

View job Apply on company site

Network Engineer - Retail Network

At Apple - Minato-ku

Posted on Oct 15

View job Apply on company site

2027 Summer Intern: Advanced Technology

At Spectrum - Greenwood Village

Posted on Nov 8

View job Apply on company site

Vice President, Mobility Team Manager (Delaware/Princeton)

At BlackRock - Wilmington

Posted on Oct 23

View job Apply on company site

2027 Summer Intern: Software Engineer - P&T

At Spectrum - Maryland Heights

Posted on Nov 7

View job Apply on company site

Manager Network Administration

At Sonepar USA - Hamilton

Posted on Nov 2

View job Apply on company site

Project Engineer

At CRH - Geldermalsen

Posted on Nov 6

View job Apply on company site

Foreman - Milton, ON

At CRH - Milton

Posted on Oct 9

View job Apply on company site

Network Engineer - Retail Network

At Apple - Minato

Posted on Oct 15

View job Apply on company site

2027 Summer Intern: Data Developer

At Spectrum - Greenwood Village

Posted on Nov 7

View job Apply on company site

Sr Infrastructure Engineer, Data Center Operations

At Apple - Maiden

Posted on Oct 12

View job Apply on company site

2027 Summer Intern: Software Engineer

At Spectrum - Englewood

Posted on Nov 5

View job Apply on company site

Core Services Network Engineer - IP Engineering

At Apple

Posted on Oct 11

View job Apply on company site

2027 Summer Intern: Data Insights Analyst (Customer Operations)

At Spectrum - Overland Park

Posted on Oct 27

View job Apply on company site

2027 Summer Intern: Business Systems Analyst (Customer Operations)

At Spectrum - Town of Stamford

Posted on Oct 24

View job Apply on company site

Apple

Contact Center Infrastructure Engineer

Posted 24 days ago

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Infrastructure Operations team is a global team of highly technical individuals who keep the Apple Store Online's telecommunications platforms running smoothly. We shift between forward-looking projects where we envision future solutions to troubleshooting and improving the contact routing we have in place today. In this role, you will focus on administration of Apple's contact distribution platform within China (chat, task, and email).

Description
You will need to be highly analytical, detail oriented, technically savvy and should possess a deep understanding of multimedia contact center systems with excellent troubleshooting skills to be successful in this role. You will rely on your strong communication and presentation skills when interacting with others at all levels within Apple. Your experience in a contact center environment will enable you to work independently, while supporting a regional business unit to align with global goals.
To be successful, you will need a passion for solving problems, a high degree of organization, and the ability to communicate effectively with people of various technical proficiencies.
Responsibilities: (include up to 4 bullets)
You will serve as the day-to-day operational administrator for Apple's contact distribution platform within China (chat, task, and email).
You will leverage your deep knowledge of telecommunications platforms to assist project teams and business partners in understanding what is possible to meet their business needs.
You will act as the execution lead to assure that project deliverables are fulfilled on time and to an impeccable degree of quality.
You will participate in regular meetings with worldwide peers during overlapping business hours.","responsibilities":"You will serve as the day-to-day operational administrator for Apple's contact distribution platform within China (chat, task and email).
You will leverage your deep knowledge of telecommunications platforms to assist project teams and business partners in understanding what is possible to meet their business needs.
You will act as the execution lead to assure that project deliverables are fulfilled on time and to an impeccable degree of quality.
You will participate in regular meetings with worldwide peers during overlapping business hours.
Design, document, and execute User Acceptance Testing and Production validation Testing scenarios and scripts

Preferred Qualifications
Strong problem-solving and analytical skills, and experience applying these in both project design settings as well as under high-impact production support conditions
Proficient at creating easy-to-understand flowcharts and pictorial representations of technical solutions for a non-technical audience
Established expertise in evaluating risks and benefits of different solution options
Operates independently to exercise judgment in selecting methods, techniques and evaluation criteria without unnecessary delays
BS or postgraduate degree in engineering or CS related field preferred
Familiarity with chat routing solutions in China market platforms (such as Douyin, Tmall, etc)

Minimum Qualifications
At least 4 years of experience with contact center telecommunications architecture
Fluent in written and spoken English and Mandarin
Direct professional experience with building and administering contact routing, test routines, cutover plans, and disaster recovery solutions (requirements) in environments such as Genesys, Five9, Avaya, Nice, etc

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile