657 jobs for "Manager, Customer Support Technology"

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
Do you love taking on big challenges without precedent? Do you possess a deep knowledge of the legal field and a passion for innovation? As a part of our Legal group, you'll help uphold Apple's high ethical and corporate standards, as well as defend our intellectual property by providing legal support for all our products and businesses globally. Working for a company that invents entire categories and industries means you'll be challenged to creatively apply your deep legal expertise to rare and often unexplored aspects of the law.
An exciting position that is critical to the successful launch of new Apple products awaits you. This is an extraordinary opportunity to join Apple's Global Export and Sanctions Compliance (GESC) team. Join the Apple GESC organization and make a positive impact on a company world renowned for its impressive lineup of products and technology, including the Apple Watch, iPhone, iPad, iPod, the Mac and iTunes. At Apple, you'll share in a commitment to excellence by collaborating with extraordinary managers, all with one unified vision - creating innovative products that delight customers. We do this by hiring quality individuals with integrity, personal accountability, commit to excellence, proactive thinking, and who are team players. If you exemplify our values and want to be part of something big, contact us today.

Description
The Global Export & Sanctions Compliance (GESC) team at Apple ensures compliance with worldwide laws governing the export of technology and products, developing creative, innovative solutions to complex compliance challenges. As an integral member of GESC, you will be responsible for a wide array of activities to:
• Monitor and manage compliance with PRC export regulations and countermeasure regimes, including but not limited to the PRC Export Control Law (ECL), Anti-Foreign Sanctions Law (AFSL), Provisions on the Unreliable Entity List, Regulations on the Export Control of Dual-Use Items, and Administrative Regulations on the Import/Export of Technologies, alongside the U.S. Export Administration Regulations (EAR) and other applicable foreign trade regulations.
• Manage and support export, re-export, deemed export controls, as well as license applications for China-based transactions or activities involving Chinese personnel.
• Track changes to restricted/denied party lists and controlled-items lists (PRC and US) affecting Apple's China operations and supply chain.
• Advise engineering, supply chain, and R&D teams on controlled technology handling pertaining to advanced and emerging technologies.
• Support restricted/denied party screening and sanctions/countermeasure risk assessments for China-based transactions and partners.
• Provide technical and strategic support to business and operations teams to address export compliance issues pertaining to cross-border activities involving China supply chain.
• Collaborate with the broader GESC team on regulatory analysis, due diligence, and risk mitigation involving Chinese entities or individuals.
• Participate in cross-functional sanctions/export coordination to ensure a unified compliance posture worldwide.
In addition, you will be expected to participate and contribute to the many other facets of responsibilities which the global export and sanctions compliance team manages across the company. Come join us for an opportunity to work with people that think different.

Preferred Qualifications
Knowledge in material engineering and computer science is a plus
Experience working in or proven ability to learn quickly and support new areas of regulation and technology
Strong work ethic and collaboration skills including with an international team
Ability to lead, act and provide direction in the face of ambiguity and to get results in diverse, fast-paced environments
Strong analytical capability with attention to detail and ability to clearly organize and inform through excellent written and verbal communications
Ability to build relationships and partner at all levels of the organization
Familiarity with international regulations and experience with investigating and researching companies and individuals for sanctions/countermeasure risks
Mac, MacOS and iOS proficiency

Minimum Qualifications
5+ years of export compliance experience
Experience with restricted/denied party screening and reviews
Experience in managing compliance programs for China export control and countermeasure regimes
Excellent project management and documentation skills
Bachelor's degree in law, engineering, international business, international trade, or a related degree or equivalent work experience.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile