2,906 jobs for "Customer Service Team Lead"

Global Account Director, Entertainment & Automotive, Global Accounts - GBS

At TikTok - London

Posted on Oct 21

View job Apply on company site

Pro

At Apple - Akron

Posted on Oct 19

View job Apply on company site

Pro

At Apple - Quebec City

Posted on Oct 19

View job Apply on company site

Sales - Apple Channel Store - Advisor (Thailand)

At Apple

Posted on Oct 19

View job Apply on company site

Sales - Apple Channel Store - Advisor (Thailand)

At Apple

Posted on Oct 19

View job Apply on company site

Client Solutions Manager (Performance) - Central Europe (Fixed-Term Contract) - GBS

At TikTok - Warsaw

Posted on Oct 18

View job Apply on company site

Senior Linux Systems Administrator

At Leidos - Dayton

Posted on Oct 17

View job Apply on company site

Senior Director Software Engineering

At Capital One - Remote / Flexible

Posted on Oct 16

View job Apply on company site

Pro

At Apple - Richmond

Posted on Oct 15

View job Apply on company site

Pro

At Apple - San Luis Obispo

Posted on Oct 14

View job Apply on company site

Sales - Apple Channel Store - Advisor (Thailand)

At Apple

Posted on Oct 14

View job Apply on company site

Store Manager (Head Coach) - Lakeside

At Nike - Grays

Posted on Oct 14

View job Apply on company site

Senior Category Manager

At Chewy - Plantation

Posted on Oct 11

View job Apply on company site

Teacher at Homeville Elementary School

At KinderCare Learning Companies - West Mifflin

Posted on Nov 8

View job Apply on company site

Teacher at Holleman Elementary

At KinderCare Learning Companies - Waller

Posted on Nov 8

View job Apply on company site

Teacher at Richard Haynes Elementary School

At KinderCare Learning Companies - Ontario

Posted on Nov 8

View job Apply on company site

Before and After School Teacher at Council Rock School District

At KinderCare Learning Companies - Newtown

Posted on Nov 8

View job Apply on company site

Teacher at Stevenson Early Childhood Education Center

At KinderCare Learning Companies - Westland

Posted on Nov 8

View job Apply on company site

Before and After School Teacher at Kelly Elementary

At KinderCare Learning Companies - Portland

Posted on Nov 8

View job Apply on company site

School Age Teacher at Mill Valley Elementary

At KinderCare Learning Companies - Muskego

Posted on Nov 8

View job Apply on company site

TikTok

Global Account Director, Entertainment & Automotive, Global Accounts - GBS

London, United KingdomSalesPosted 18 days ago

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

The Global Agency and Accounts (GA&A) team works with leading agency groups and multinational advertisers, acting as a strategic and consultative partner. We establish and lead the partnerships that turn TikTok's integrated suite of products into solutions that build businesses and brands.

We solve complex, cross-market growth challenges for some of TikTok's largest global advertisers, bringing together strategy, platform expertise, and tailored solutions to meet high-impact business goals.

You will turn those partnerships into scalable programs and product adoption, accelerating measurable outcomes for clients and driving revenue growth for TikTok.

We have an opening for a client-facing, customer service, detail-oriented EMEA Global Account Director who will be based in London, UK and lead the global relationship with some of our largest M&E & Automotive partners. We are looking for a strategic leader with media experience that will work hand in hand with TikTok's regional sales teams around the globe.

The Account Director will be a crucial member of a growing team that will support the Global Accounts Team in meeting its objectives and providing best in class account management and customer service to clients, both internal and external. This role is responsible for partnering with the Global Accounts and EMEA Regional (country) Sales teams to fuel revenue growth, build global infrastructure, manage the successful implementation of contracts, legal clearances, financial and strategic incentives and use data and analytics to build consultative solutions for our largest global brand partners, and opportunity map growth areas for our business. The Account Director will establish and strengthen key regional client relationships with a focus on supporting revenue, advertiser education & internal sales team satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers and internal cross-functional teams.

Responsibilities
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the Global Accounts and regional Sales team.
- Serve as an external product consultant educating clients and agencies on product solutions and best practices.
- Work and collaborate with a diverse group of internal cross-functional teams across the Consumer, Content, Product and Revenue business units to drive organizational KPIs.
- Proactively lead product update discussions, educate global brands on TikTok's new and existing products, and advise on best practices to drive incremental business opportunities.
- Global Reporting & Analysis: On-going deal management and fulfillment analysis of spend, seasonality, bonus allocations and fulfillment, market participation and saturation.
- Optimization Analysis: Internal - Product Suite, Rates, Seasonality, Campaign volume, Creative Production. External - Market, category and product engagement, best practices and innovation tracking, casework sharing.
- Cross-Brand Sharing: Ensure learnings and innovation are shared across the accounts and global network and are shared internally and across functions.
- Analyze account performance data to offer clients data-driven business insights and at the same time, use those insights to improve our account and advertising offerings.
- Collect and share marketplace feedback and guide our account strategy.
- Support and work with the regional sales team on pre-sale research and pitch process and collateral.

Qualifications

Minimum Qualifications
- Proven ability to craft strategic, insight-driven narratives that connect data to business impact and influence stakeholders.
- Strong consultative approach, with the ability to identify growth opportunities and translate insights into actionable recommendations for clients and internal teams.
- Ability to analyze data and identify insights to assess business performance with the ability to synthesize large, complex datasets into clear storytelling frameworks, presentations, and executive-ready materials.
- Proactive attitude with excellent project management, organizational, and analytical skills.
- Strong verbal and written communication skills, with the ability to effectively translate technical language to non-technical stakeholders.

Preferred Qualifications
- Deep expertise within the entertainment vertical (e.g., film, streaming, television, gaming) and/or the automotive vertical with an understanding of industry trends, audience behaviors, and content lifecycles.
- Global experience operating in global networks in previous roles and deep understanding of nuances by region.
- Leadership experience in account management/client services roles in digital marketing.
- Expertise in digital marketing ad products including measurement solutions, encompassing experience with key performance indicators (KPIs) to drive data-driven strategies.
- Self-starter, a fast learner who has critical thinking.
- Experience with ad verification partners (IAS, DV, DAR, MOAT).
- Have a passion for TikTok.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Proven ability to craft strategic, insight-driven narratives that connect data to business impact and influence stakeholders.
- Strong consultative approach, with the ability to identify growth opportunities and translate insights into actionable recommendations for clients and internal teams.
- Ability to analyze data and identify insights to assess business performance with the ability to synthesize large, complex datasets into clear storytelling frameworks, presentations, and executive-ready materials.
- Proactive attitude with excellent project management, organizational, and analytical skills.
- Strong verbal and written communication skills, with the ability to effectively translate technical language to non-technical stakeholders.

Preferred Qualifications
- Deep expertise within the entertainment vertical (e.g., film, streaming, television, gaming) and/or the automotive vertical with an understanding of industry trends, audience behaviors, and content lifecycles.
- Global experience operating in global networks in previous roles and deep understanding of nuances by region.
- Leadership experience in account management/client services roles in digital marketing.
- Expertise in digital marketing ad products including measurement solutions, encompassing experience with key performance indicators (KPIs) to drive data-driven strategies.
- Self-starter, a fast learner who has critical thinking.
- Experience with ad verification partners (IAS, DV, DAR, MOAT).
- Have a passion for TikTok.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile