Call Center Outbound Sales Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Ready to transform lives through technology? As an Outbound Sales Representative, you'll be the voice that connects families to Spectrum's essential services, including Internet, Mobile, TV and Phone. Your role is crucial in expanding our customer base and enhancing their digital experience. By leveraging your persuasive communication skills and passion for technology, you'll not only meet but exceed sales targets, making a significant impact on our growth and community engagement. Join us and be part of a team that values your expertise and dedication!

What our Outbound Sales Representatives Enjoy Most About the Role

• Supporting efforts to simplify and enhance customer experience by making services more accessible and user-friendly.
• Meeting and exceeding monthly sales quotas by consistently adding new lines of service (PSUs) and upselling existing customers.
• Handling all prospects with courtesy and professionalism, ensuring a high level of customer satisfaction in every interaction.
• Acting as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services.
• Creating and maintaining a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.

Working Conditions

• In an office call center environment, employees may need to be seated for extended periods while using a telephone headset and a computer with multiple screens, with exposure to moderate noise levels.

Required Qualifications

Education

• High School Diploma, GED, or equivalent.

Experience

• 1+ year(s) of call center and/or sales experience

Skills & Abilities

• Clear, concise, and professional oral communication.
• Strong listening and interpretation skills to understand and meet customer needs.
• Consultative sales approach, including needs analysis, objection handling and effective closing.
• Judgement and initiative to make informed decisions.
• Attention to detail and quick response to changing business needs.
• Ability to prioritize and organize effectively, even under high volume.
• Multitasking with job-specific software and office equipment.
• Independent and collaborative work ethic.
• Management of multiple prospects.
• Proficiency in MS Office and related software applications.
• Comfortable using a personal computer, telephone/dialer, headset, copier, fax and calculator.

Preferred Qualifications

• Knowledge of commercial internet, video, and data services.
• Experience in a fast-paced, customer-focused environment.

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.

*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.