Customer Service Collections Professional (Recovery) - $20.00/hr. + Commission

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you have a passion for helping others? Looking for a Credit Services Recovery position that values integrity and teamwork? If so, you'll fit right in with Spectrum's Customer Service team! Our goal is not only to exceed the expectations of our users, but our employees too!

Spectrum's Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It's a communication-focused job that allows you to showcase your real-time problem solving skills. You'd be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

As a Credit Services Professional - Recovery, your focus is monitoring inbound and outbound call traffic to collect on bad debt accounts. You'll communicate directly with customers in an attempt to resolve or collect debt using account research and investigation. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CREDIT SERVICES PROFESSIONALS - RECOVERY ENJOY MOST

• Communicating with customers and assisting with their debt resolution
• Working under minimal supervision
• Being in an environment whose aim is to help you grow

What You'll Bring to Spectrum

Required Qualifications

• Experience: Related work: 0-2 years, Collections/Accounting: 0-2 years, Customer Service: 0-2 years
• Education: High school diploma or GED
• Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures
• Skills: Effective verbal and written communication
• Schedule: Some travel required

Preferred Qualifications

• Ability to apply sound judgment to billing disputes
• Skill to solve practical problems with a variety of variables and limited standardization
• Proficient negotiation skill

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.

*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.