Analyst, Analytics

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who We're Looking For

Toyota Financial Services (TFS) is looking for highly motivated Analysts for various open roles across our Analytics teams. The primary focus of the Analyst will be to support data-driven decisions through the acquisition and analysis of data and the effective communication of actionable insights.

Find out more about our various analytics teams here: Analytics @ TFS (toyota.com)

This position is based at the Toyota Headquarters in Plano, TX with an expectation to be onsite 2-3 days per week.

The following Analytics teams currently have Analyst openings, and applying to this job posting will put you in consideration for all Analyst openings in Analytics:

Loan Servicing Analytics

• The Loan Servicing Analytics team's purpose is to help improve operational efficiency in the servicing of our lease and loan customers, to improve customer experience, and to increase customer retention through data-driven actionable insights and recommendations
• Provides a comprehensive overview to drive strategic insights and make recommendations on the following key areas:
  • Customer behavior (payments, calls, web and mobile app activity, email & text messages, retention, etc)
  • Operations (staffing, expenses, strategies, processes, and policies)
  • Demographics, macro-economic factors, risk tier, pricing, etc.
• In addition to the general requirements listed below in the What You Bring section, this specific Analyst role is ideal for someone who is proficient in both SQL and Python, and works comfortably in white space taking business questions and forming them into a structured analysis

Enterprise Reporting & Analytics

• The Enterprise Reporting & Analytics team transforms complex datasets into something understandable and actionable.
• This team creates informative visualizations and presentations that communicate results to all levels of the company.
  • Partner with Service Operations and other groups to deliver descriptive analytics through dashboards, reports and bespoke data visualizations.
  • Deliver insights on process performance, trends, and performance management metrics.
  • Use Tableau, SQL, and Python to translate business needs into clear, scalable reporting solutions that can support both current priorities and future company initiatives.
• In addition to the general requirements listed below in the What You Bring section, this specific Analyst role is ideal for someone who is proficient in SQL and Python and approaches problem-solving with curiosity, imagination and the passion to share insights.

Enterprise Compliance & Analytics

• The Enterprise Compliance & Analytics team supports Sales Operations Compliance, Enterprise Compliance, and Service Operations Compliance with reporting, analysis, and data-driven decision support. This can include, but is not limited to, State Licensing Exams, Litigation data support, and Anti-Money Laundering & Fair Lending data support.
• Using SQL and Python, this role handles ad hoc data requests, performs root cause analyses, and supports compliance issue tracking and remediation.
• In addition to the general requirements listed below in the What You Bring section, this role is best suited for someone who can proactively manage multiple issue investigations and ad hoc requests while maintaining a strong data quality and controls mindset.

Loss Mitigation Analytics

• The Loss Mitigation Analytics team's purpose is to help reduce charge off losses and delinquencies in our auto loan portfolio through data-driven actionable insights and recommendations
• This team analyzes effectiveness and efficiency of collections treatment strategies and identifies the drivers of credit losses by looking at customer behavior, customer segmentation, market conditions, strategies, processes, etc.
• In addition to the general requirements listed below in the What You Bring section, this specific Analyst role is ideal for someone who is proficient in both SQL and Python, and works comfortably in white space taking business questions and forming them into a structured analysis

What you'll be doing

• Uncover business needs to properly frame your analysis.
• Leverage coding skills to acquire and organize data.
• Discover insights through data exploration, quantitative analysis, and creative problem solving.
• Develop solutions to address the opportunities uncovered within your analysis.
• Influence decision making through effective verbal presentation, written communication, and intuitive data visualizations to management
• Coordinate with stakeholders to help implement, monitor, and measure recommended actions.
• Build relationships with key stakeholders across Toyota such as Sales, Marketing, Servicing, Insurance, Risk, Technology, Legal/Compliance, Finance, Treasury, Commercial Lending, etc.
• Continuously improve your analytical, technical, communication, and people skills through offered training and on-the-job experience to prepare for advancement into analytical leadership roles.
• Developing an understanding for your business area by developing your knowledge of its strategies, processes, policies, and data.

What you bring

• Bachelor's degree or higher in Statistics, Finance, Accounting, Math, Economics, Engineering, Analytics, or similar quantitative STEM field.
• 1+ year of equivalent and relevant work experience.
• Demonstrated relevant experience coding in SQL (certain Analytics teams also use Python). Coding testing will be conducted in the interview process.
• Experience with Excel and PowerPoint
• Experience using creative and quantitative problem-solving skills with strengths in Data Acquisition, Data Manipulation, and Data Cleaning.
• Basic statistics knowledge.
• Experience presenting, including proposing strategic recommendations to management and clearly articulating technical concepts to non-technical audiences.
• Experience collaborating with others as well as working independently while in a hybrid work environment.

Added bonus if you have

• MBA or advanced degree in Statistics, Finance, Accounting, Math, Economics, Engineering, Analytics, or similar quantitative STEM field.
• Background in Auto Finance or Consumer Lending industries.
• Intermediate to advanced statistics knowledge.

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career
development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.