ServiceNow Strategic Portfolio Management (SPM) Demand Manager

Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living.
Our 155,000 team members innovate with purpose, providing customers with life's essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing-today and for generations to come.

Job Purpose and Impact

The ServiceNow Strategic Portfolio Management (SPM) Demand Manager will own and operationalize CargillNow portfolio management to enable successful ServiceNow Product delivery across HR, Digital Technology & Data, Finance, Legal, Procurement, and future platform capabilities. Reporting to the Senior Director, CargillNow Experience, this role will run the demand lifecycle end to end in ServiceNow Strategic Portfolio Management (SPM): intake, assessment, prioritization, governance, and hand-off to product roadmaps.
This is a hands-on role for someone who has run SPM Demand Management in a large enterprise and wants to make it the backbone of how a global platform decides where to invest establishing an enterprise framework for all CargillNow demand, a transparent scoring model that business leaders trust, a governance cadence that produces decisions, and reporting that shows where platform investment goes and what it returns.

Key Accountabilities

• Demand Intake & Evaluation: Own intake and assessment of all CargillNow requests (enhancements, new capabilities, integrations, and core platform changes) in ServiceNow SPM Demand Management, ensuring demand has a clear problem statement, accountable business owner, sizing, and expected value before it is prioritized.
• Prioritization Model: Design and run a scoring model (e.g., SPM assessments and scorecards) weighing business value, strategic alignment, effort, risk, dependencies, and capacity; facilitate prioritization with functional leaders.
• Backlog Management: Keep the CargillNow demand backlog current, accurate, and decision-ready; consolidate duplicates and retire stale demand.
• Governance: Run the demand governance cadence (intake review and prioritization forums): prepare decision materials, facilitate, record decisions, and enforce portfolio standards.
• Roadmap & Release Alignment: Partner with Product Managers to translate approved demand into platform roadmap and release planning, maintaining traceability from demand to delivery.
• Stakeholder Engagement & Communication: Partner with leaders, product managers, and global business and technology stakeholders to communicate demand decisions, manage expectations, and keep the demand lifecycle transparent.
• Reporting & Analytics: Build and maintain ServiceNow dashboards and metrics (Platform / Performance Analytics) on demand volume, cycle time, backlog health, throughput, and capacity.
• Value & Benefits Tracking: Document expected outcomes and success metrics for proposed initiatives and track realized value after delivery to inform future investment decisions.
• Risk & Dependency Management: Proactively identify risks, conflicts, resource constraints, and cross-functional or global dependencies; drive resolution and escalate when needed.
• SPM Configuration & Continuous Improvement: Partner with platform team to configure and evolve SPM (demand forms, workflows, assessments, workspaces), and continuously improve processes, templates, and tools to reduce cycle time and increase stakeholder satisfaction.

Qualifications

MINIMUM QUALIFICATIONS

• Minimum of five years of experience in IT portfolio, demand, or product management, including 3+ years hands-on with ServiceNow SPM (formerly ITBM).
• Bachelor's degree in business, Information Systems, or a related field, or equivalent professional experience
• Experience as a ServiceNow SPM Product Owner, Business/Process Owner, who has designed and operated Demand Management processes in production (not solely as an end user)
• Experience owning demand intake, prioritization, backlog management, and portfolio governance in a large, global enterprise
• Track record leading cross-functional initiatives with geographically distributed business and technology stakeholders, influencing without direct authority across organizational levels

PREFERRED QUALIFICATIONS

• ServiceNow certifications: Certified System Administrator (CSA) and/or Certified Implementation Specialist - Strategic Portfolio Management (CIS-SPM)
• Experience with broader SPM capabilities such as Project Portfolio Management, Resource Management, Strategic Planning / Alignment Planner, Agile Development, or Innovation Management
• Experience building executive-level portfolio reporting with ServiceNow Performance Analytics or Platform Analytics
• Agile or SAFe portfolio experience; SAFe, Product Owner, or PMP certification a plus
• Exposure to generative AI capabilities on ServiceNow (e.g., Now Assist) applied to demand or portfolio workflows
• Experience leading change management for platform adoption or process transformation

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Equal Opportunity Employer, including Disability/Vet.

Relocation assistance within the U.S. will be provided for this position. Visa sponsorship will not be provided for this position.

This position is based in Atlanta, Georgia.
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