Engagement Coordinator

Job Description:

Our Opportunity

We are seeking a proactive and detail-oriented Engagement Coordinator to play a vital role in maintaining and enhancing our customer engagement efforts. This position involves managing a network of contracted 1099 artists, overseeing the quality and timeliness of their work, and ensuring a seamless experience for our customers. With a focus on creativity and operational excellence, this role contributes to Chewy's mission of delighting pet parents with personalized and memorable experiences.

What You'll Do:

• Manage the 1099 Artist Network:
  • Onboard new artists and maintain ongoing relationships within the network.
  • Monitor performance, provide feedback, and address escalations related to quality or timeliness.
  • Ensure all artist submissions meet company standards and are returned within agreed-upon timeframes.
• Quality Assurance and Coordination:
  • Review customer-submitted pet photos to ensure quality for processing.
  • Assign photo batches to artists and oversee the workflow for timely completion.
  • Conduct quality checks on final submissions and communicate improvements as needed.
• Customer-Focused Tasks:
  • Process and review requests from internal teams (e.g., customer service, PR, social media) and curate thoughtful, personalized gifts for customers.
  • Engage creatively to craft custom card messages.
  • Ensure customer information is handled securely and disposed of appropriately.
• Operational Tasks:
  • Operate standard office equipment, including printers, scanners, and laminators.
  • Use Oracle and other internal tools to log and manage requests efficiently.
  • Adapt to evolving business needs and assist with additional responsibilities as required.

Hourly Rate: $18/hr

What You'll Need:

• High School Diploma or GED equivalent
• Exceptional communication skills (written, verbal, and listening).
• Strong critical thinking, problem-solving, and attention to detail.
• Proficiency with Microsoft Suite and other relevant tools.
• Ability to multitask and thrive in a fast-paced environment.
• Flexibility to work overtime and shift schedules as needed.
• Operate with ownership and be a self-starter.
• Adaptable to change and dedicated to maintaining confidentiality with customer data.
• Demonstrated reliability and commitment to excellence.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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