Associate Director - Workplace Experience, Hospitality and Project Management

Job Description

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and help elevate employee experience across a global organization?

At DTCC, we are committed to delivering a modern, technology-enabled workplace that supports our people and our mission. [ETO Hiring...Map - Main | Excel]

Pay & Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits
• Pension / retirement benefits
• Paid time off and personal/family care leave programs
• Flexible hybrid model (3 days onsite / 2 days remote)

The Impact You Will Have

As Associate Director, Workplace Experience & Technology, you will play a key role in shaping and delivering DTCC's workplace experience across a global footprint of approximately 6,000 employees.

You will lead the integration of:

• Workplace technology
• Space strategy
• Hospitality and food service
• Employee amenities

Operating in a highly matrixed environment, you will partner across IT, HR, Finance, Procurement, Facilities, Security, and business leadership to deliver complex, cross-functional initiatives.

You will also leverage workplace data and technology to:

• Inform decision-making
• Optimize space utilization
• Enhance employee engagement

Key Responsibilities

Employee Experience & Engagement

• Serve as a primary point of contact for workplace experience, technology tools, and hospitality services
• Lead employee engagement initiatives (events, wellness programming, amenities)
• Develop and deliver employee communications (email, intranet, digital signage)
• Track customer satisfaction and workplace performance metrics

Workplace Technology & Data Management

• Lead implementation and management of workplace platforms (reservation systems, work orders, space tools, etc.)
• Maintain workplace data integrity (space, rooms, inventory)
• Analyze utilization and experience data to produce insights and reporting
• Partner with IT, Security, architects, and engineers on system integration
• Manage budgets related to workplace technology initiatives

Hospitality, Food Service & Amenities

• Oversee hospitality, food service, and workplace amenity programs
• Manage vendor relationships and service delivery performance
• Partner with Procurement, Finance, and Workplace Services on KPIs and governance
• Lead service recovery, escalation management, and continuous improvement
• Ensure alignment to employee experience strategy and sustainability goals

Project Management & Delivery

• Develop RFPs and scopes of work across workplace technology, design, construction, and hospitality services
• Partner with Procurement on vendor selection and onboarding
• Lead cross-functional project execution with internal and external stakeholders
• Manage schedules, budgets, risks, and deliverables through implementation

Qualifications

• Bachelor's degree required
• 10+ years of progressive experience in a complex corporate workplace environment
• Demonstrated experience across:
  • Workplace technology
  • Workplace experience / hospitality
  • Vendor and program management

Talents Needed for Success

• Strong knowledge of workplace technology platforms and service tools
• Proven ability to deliver hospitality-driven, service-oriented workplace environments
• Strong project and stakeholder management skills
• Excellent communication skills (employee-facing and executive-level)
• Ability to manage multiple priorities in a fast-paced, evolving environment
• Proactive, solutions-oriented mindset