62 jobs for "Merrill Performance Coach"

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TikTok Shop - Seller Content LIVE Account Manager

At TikTok - Los Angeles

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At TikTok - Kuala Lumpur

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TikTok Shop - Partner Operations Manager

At TikTok - Kuala Lumpur

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Field Service Supervisor

At Sunrun - New Rochelle

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TikTok Shop - Partner Operations Manager

At TikTok

Posted on Oct 12

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TikTok Shop - Regional SEA Service Delivery Lead

At TikTok

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TikTok Shop - SAM Category Operations Manager

At TikTok - London

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TikTok Shop - Site Ops Supervisor, Sort Center - Chicago

At TikTok - Chicago

Posted on Sep 10

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Creator Manager Project Intern (TikTok LIVE-AMS) - 2026 Start

At TikTok - Los Angeles

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TikTok Shop - Site Ops Supervisor, Sort Center - Houston

At TikTok - Houston

Posted on Jul 22

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TikTok Shop - Team Leader (Seller Onboarding & Activation - Remote team) Paris

At TikTok - Remote / Flexible

Posted on Jun 24

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Quality Assurance Subject Matter Expert & Trainer (Mandarin Speaking) - Eco Governance, AI Data Service and Operations

At TikTok - Kuala Lumpur

Posted on May 6

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TikTok Shop - Seller Content LIVE Account Manager

At TikTok - New York

Posted on Mar 3

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TikTok Shop - Seller LIVE Account Manager-Fashion

At TikTok - Los Angeles

Posted on Dec 31

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TikTok Shop - Seller Content LIVE Account Manager

At TikTok - Los Angeles

Posted on Jan 8

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Scrum Master

At Leidos - Beavercreek

Posted on Oct 14

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Manager, Data Center Critical Facilities

At Equinix - Mumbai

Posted on Oct 28

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TikTok

TikTok Shop - Partner Operations Manager

SingaporeOperationsPosted 27 days ago

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Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The role is responsible for overseeing overall BPO performance, driving operational excellence and ensuring continuous improvement across processes, tools and people. This includes accountability for key performance metrics such as CSAT, Resolution Rate, Service Level, Handling Time, and Fatal Error, while partnering closely with cross-functional teams to elevate service quality for buyers, sellers and creators.

Responsibilities
- Own overall BPO performance, ensuring all KPIs and service metrics (CSAT, SLA, AHT, Resolution Rate, Fatal Error, etc.) are consistently met.
- Identify performance gaps and partner with the Partner Program Manager and Service Delivery Lead to design and execute structured improvement plans.
- Oversee BPO action plans to drive agent performance, ensuring coaching, training, and performance improvement programs are in place, including escalation to corrective action where required.
- Monitor long-tail, pending, and on-hold cases to ensure timely resolution and minimize impact on customer experience.
- Ensure BPOs have access to accurate dashboards, reports, and raw data to effectively manage agent performance and operations.
- Lead regular strategic and operational reviews with BPO leadership to align priorities, track progress, and address risks.
- Review escalations from in-house teams and provide comprehensive, data-backed feedback to BPO counterparts.
- Collaborate with SOP, QA, Training and System teams to optimize new and existing workflows, ensuring process changes positively impact customer experience.
- Collect, share, and follow up on SOP improvement feedback, ensuring timely communication and execution of corrective measures.
- Support Partner Operations Managers in addressing bug-related issues reported by BPOs, coordinating cross-functional troubleshooting and on-call escalations.
- Partner with internal teams and external stakeholders to identify process improvement opportunities and implement scalable, customer-centric solutions.
- Lead the resolution of customer and stakeholder escalations, working cross-functionally to address root causes and prevent recurrence.
- Support ad-hoc business initiatives and special projects as required, contributing operational expertise and execution support.

Qualifications

Minimum Qualifications
- BA/BS degree or equivalent practical experience.
- 4+ years of experience in a customer service environment.
- Demonstrates effective, clear and professional written and oral communication.
- Experience building, managing and influencing relationships with internal stakeholders.
- Using data to generate insights and solve complex problems.

Preferred Qualifications
- Eager to learn, initiative taker and problem-solver.
- High problem-solving and prioritization skills.
- Thrives in fast and dynamic environments.
- Must be customer service and result-oriented.
- Excellent skills in communicating and relating with both team members and customers.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- BA/BS degree or equivalent practical experience.
- 4+ years of experience in a customer service environment.
- Demonstrates effective, clear and professional written and oral communication.
- Experience building, managing and influencing relationships with internal stakeholders.
- Using data to generate insights and solve complex problems.

Preferred Qualifications
- Eager to learn, initiative taker and problem-solver.
- High problem-solving and prioritization skills.
- Thrives in fast and dynamic environments.
- Must be customer service and result-oriented.
- Excellent skills in communicating and relating with both team members and customers.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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