216 jobs for "Customer Service"

Associate Manager, Customer Service (3pm - 11pm) | PGIM Ireland

At Prudential Financial - Letterkenny

Posted on Oct 16

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Customer Service Specialist II

At Nike - Hilversum

Posted on Nov 3

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Senior Customer Service Associate

At Prudential Financial - Thousand Oaks

Posted on Sep 25

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Customer Service Workbench Product Operations Project Intern (TikTok Shop) - 2026 Start

At TikTok

Posted on Aug 7

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Customer Service Solution Manager - Customer Support

At TikTok

Posted on Jul 23

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Deputy Program Manager

At Leidos - Remote / Flexible

Posted on Nov 7

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Claims Contact Center Associate (Remote 3pm-11pm) | PGIM Ireland

At Prudential Financial - Remote / Flexible

Posted on Nov 6

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Senior Manager, Data Center Operations

At Equinix - Sydney

Posted on Oct 27

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TikTok Shop - Logistics Service Excellence Program Manager

At TikTok - Madrid

Posted on Nov 5

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Deputy Program Manager

At Leidos - Remote / Flexible

Posted on Nov 7

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Senior Manager, Data Center Operations

At Equinix - Silverwater

Posted on Oct 27

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Data Center Customer Operations Engineer (Shift Work)

At Equinix

Posted on Oct 20

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Operations Associate

At Esri - Redlands

Posted on Nov 6

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Foreperson

At Sunrun - Des Plaines

Posted on Nov 7

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Foreperson

At Sunrun - Beltsville

Posted on Nov 6

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Journeyman Electrician, Foreperson (Talent Pool, Future)

At Sunrun - Kahului

Posted on Oct 28

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Senior Program Manager

At Leidos - Arlington

Posted on Sep 29

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Loan Administration AVP - Agency Team

At Mizuho Americas

Posted on Aug 20

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Logistics Operations - TikTok Commerce

At TikTok - Riyadh

Posted on Nov 4

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TikTok Shop - Logistics Service Account Manager (Chinese Speaker)

At TikTok - London

Posted on Oct 29

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TikTok

Customer Service Solution Manager - Customer Support

SingaporeOperationsPosted Jul 23, 2026

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Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced, strategic, and results-oriented individual to join the team at the forefront of this mission. In this role, you will be responsible for leading the end-to-end design, implementation, and optimization of customer service solutions. You will partner closely with cross-functional teams-especially Product feature and process teams-to gain a profound understanding of product features. By aligning support strategies with product development, you will champion our users' needs, advocate for them in critical forums, and proactively build comprehensive support frameworks and solutions that deliver exceptional user and creator experiences globally.

Responsibilities
- Drive end-to-end customer service solution strategies, proactively collaborating with Product and XFN teams to deeply understand new product features and user journeys before launch.
- Translate complex product mechanics into optimal, scalable support solutions and user education materials that proactively address potential friction points.
- Lead deep cross-functional communication and strategic planning to ensure support readiness, working across Product, Operations, Legal, and Compliance (e.g., GDPR, PSD2) to deliver holistic, market-leading service strategies.
- Design, optimize, and scale end-to-end operational processes (SOPs) and workflows, utilizing data-driven insights to leverage SOP Standards, and elevate the overall user and creator experience.
- Ensure consistency across human SOPs, AI SOPs, help center articles as well as US team with global level high standard SOP quality
- Champion innovation and efficiency by developing automated and self-service support capabilities, including AI agents, chatbots, and advanced knowledge bases, reducing manual effort while maximizing user satisfaction.
- Challenge the status quo by continuously assessing and refining global support solutions to meet ambitious customer service goals, remaining agile in a fast-paced environment.

Qualifications

Minimum Qualification(s)
- Bachelor's degree in Business, Economics, or related field and/or equivalent practical experience
- 5+ years in Customer Service/Support with a focus on operational excellence and continuous improvement
- 3+ years of experience developing customer support processes and strategic solutions in a fast-paced environment
- Proven experience in process design, optimisation and project/program management
- Strong communication & interpersonal skills, with the ability to collaborate effectively across functions and resolve complex issues

Preferred Qualification(s)
- Passion for delivering empathetic, efficient, and solutions-focused support experiences.
- Experience working within policy compliance and regulatory domain in key global markets
- Strong track record of meeting key operational support metrics (CSAT, SLA)
- Experience leading user education initiatives and managing Help Centers
- Familiarity with AI-driven support tools and chatbots
- Strong prioritization skills and ability to deliver within tight deadlines

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree in Business, Economics, or related field and/or equivalent practical experience
- 5+ years in Customer Service/Support with a focus on operational excellence and continuous improvement
- 3+ years of experience developing customer support processes and strategic solutions in a fast-paced environment
- Proven experience in process design, optimisation and project/program management
- Strong communication & interpersonal skills, with the ability to collaborate effectively across functions and resolve complex issues

Preferred Qualification(s)
- Passion for delivering empathetic, efficient, and solutions-focused support experiences.
- Experience working within policy compliance and regulatory domain in key global markets
- Strong track record of meeting key operational support metrics (CSAT, SLA)
- Experience leading user education initiatives and managing Help Centers
- Familiarity with AI-driven support tools and chatbots
- Strong prioritization skills and ability to deliver within tight deadlines

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile