3,440 jobs for "Customer Success Manager"

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences - quickly.

The WTE Product System Test team is looking for a passionate, detail-obsessed technical leader of Quality Engineering to lead the QA function within our connectivity, cellular and satellite group. This is a rare opportunity to directly shape the quality standards that underpin the communications and connectivity systems used by hundreds of millions of people every day.

You will lead a team of QA professionals, define and defend high quality standards, and champion a culture of rigorous, scalable quality assurance across radio technologies. If you thrive at the intersection of technology, operational excellence, data quality, and cross-functional leadership - this role was built for you

Description

Due to the multi-functional nature of the technology, the ideal candidate should have strong communication and interpersonal skills to work well with a large variety of people from organizations within and external to Apple. the candidate needs to show initiative, take ownership of the product, and assume responsibility for leading all the related aspects that need to be coordinated to achieve success. Leading an inspiring a team of QA engineers while establishing quality processes and fostering a culture of innovation that keeps a high bar for delivering unparallel product quality.","responsibilities":"In addition to your technical leadership through close collaboration with x-functional partners, your key areas of responsibilities also include to:

Coordinate with your engineering team and the program management team

Make strategic technical product decisions that positively affect the engineering team's ability to deliver embedded technologies

Provide employees career-development opportunities and maintain an ongoing constructive feedback loop with them

Inspire innovation and technical growth in your employees through hands-on mentoring and encouragement

Establish and keep a high bar for product quality and bring in innovation for product features.

Preferred Qualifications

Master's Degree in Electrical or Computer Engineering

You have 12+ years of experience in cellular, satellite, WiFi/BT testing, with deep understanding of SW/FW validation processes and overall software development cycles

You have an In-depth understanding and strong hands-on experience on building, deploying and updating test beds

You have strong experience in system-level testing of radio co-existence (e.g.Cellular, Satellite, WIFI) in embedded devices

Proven excellence in leading the investigation efforts post product launch

Proficient understanding of the wireless suite of protocols

Excellent analytical and debugging skills

Succeed in a collaborative environment and can clearly communicate while driving multiple projects across many teams

Highly organized, creative, motivated, and passionate about achieving results

Minimum Qualifications

Bachelor's Degree in Electrical or Computer Engineering

You have 8+ years leading a QE team, with track record of managing and delivering large scale projects including software features and new platforms

You have proven excellence in leading the investigation efforts post product launch

You have a proficient understanding of the Bluetooth suite of protocols

Excellent analytical and debugging skills

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $237,600 and $401,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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