1,581 jobs for "Applications Support Engineer"

Senior Data Architect

At Delta Dental - Oakland

Posted on Sep 3

View job Apply on company site

Senior Data Architect

At Delta Dental - Alpharetta

Posted on Sep 3

View job Apply on company site

Senior Data Architect

At Delta Dental - Rancho Cordova

Posted on Sep 3

View job Apply on company site

Senior Application Sales Engineer - Power Transformers

At Mitsubishi Electric Power Products - Remote / Flexible

Posted on Sep 2

View job Apply on company site

Internship Customer Engineering Cummins Izmir

At Cummins - Izmir

Posted on Oct 24

View job Apply on company site

Software Engineer, G&A Solutions Engineering (GSE)

At Apple - Austin

Posted on Oct 17

View job Apply on company site

Engineering Manager, CloudKit Infrastructure - iCloud

At Apple - Seattle

Posted on Oct 17

View job Apply on company site

Engineering Project Manager

At Apple - Bengaluru

Posted on Oct 15

View job Apply on company site

Manager, Software Engineering

At Mastercard - Pune

Posted on Oct 8

View job Apply on company site

Customer Engineering Specialist

At Cummins - Xuzhou

Posted on Aug 13

View job Apply on company site

Director, Software Engineering - Remote Opportunity!

At KinderCare Learning Companies - Remote / Flexible

Posted on Oct 31

View job Apply on company site

Senior Staff Applications Engineer (Electronics Thermal Management)

At Ansys - Canada Off-

Posted on Oct 9

View job Apply on company site

US Logistics Solutions & Operations Specialist Graduate (TikTok Shipping) - 2027 Start

At TikTok - Fontana

Posted on Nov 6

View job Apply on company site

Lead Data Analyst, LATAM

At Nike

Posted on Nov 3

View job Apply on company site

Senior/Principal Electromechanical Technologist - Optical Systems, Onsite

At Sandia National Laboratories

Posted on Oct 27

View job Apply on company site

Senior Engineer - AI Monitoring & Control Capabilities

At Bank of America - Charlotte · Pennington

Posted on Oct 19

View job Apply on company site

Software Engineer, IS&T

At Apple

Posted on Oct 17

View job Apply on company site

Traffic and Secure Services Network SRE Manager

At Apple - Seattle

Posted on Oct 17

View job Apply on company site

Software Engineer - Generative AI & ML

At Apple

Posted on Oct 15

View job Apply on company site

Senior Software Engineer - Generative AI & ML, Customer Systems

At Apple - Austin

Posted on Oct 15

View job Apply on company site

Apple

Senior Software Engineer - Generative AI & ML, Customer Systems

Austin, TXPosted 24 days ago

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. Our team is not just any group; we are a highly motivated, fast-paced, and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of perfection.

Contribute to model development and fine-tuning workflows for generative AI features.

Design and evaluate retrieval strategies for grounding large models in product-relevant data.

Prototype and benchmark multi-agent collaboration systems for structured reasoning tasks.

Partner with data and platform engineers to ensure scalable deployment and monitoring.

Description

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

The Customer Support AI team is responsible for building multi-turn, conversational, agentic applications and frameworks to support Apple customers across numerous lines of business. You'll be contributing hands on to a team that consists of engineers, data scientists & researchers to enhance a multi-modal, multi-agent platform with a key focus on incorporating research to improve, latency, cost and customer experience. This is an incredible opportunity to contribute innovation & research to a well established generative AI platform within Apple. There is a huge amount of opportunity and growth within this space!

Preferred Qualifications

Proficiency in machine learning libraries (transformers, datasets).

Strong problem-solving and collaboration skills, with the ability to learn quickly and adapt to production-grade systems.

Experience working with Multi-modal LLMs to enable Voice capabilities is a plus or prior experience with STT, TTS systems.

Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required.

Minimum Qualifications

5+ years of hands-on experience in ML, backend engineering, data engineering

1-2 years of hands-on experience in training, fine-tuning, or evaluating LLMs

Foundational understanding of RAG architectures and vector-based retrieval systems

Strong experience partnering with business and engineering team to deliver AI solutions

Bachelor's or Master's degree in Computer Science, Machine Learning, or related field, or equivalent practical experience.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile