610 jobs for "Strategy and Program Manager"

Senior Regional Facilities Manager & Vendor Contract Management

At CSL - King of Prussia

Posted on Sep 29

View job Apply on company site

Program Manager, Quality Data & Testing Lead, BPR: Supply Chain

At Apple - Sunnyvale

Posted on Oct 15

View job Apply on company site

Real Estate Senior Manager

At Equinix - Remote / Flexible

Posted on Oct 5

View job Apply on company site

Program Manager, Quality & CSAT - Vendor Operations

At TikTok

Posted on Aug 5

View job Apply on company site

Operation Guidelines & Standard Manager (Mandarin Speaking) - Singapore - VSO

At TikTok

Posted on Aug 3

View job Apply on company site

TikTok Shop by Tokopedia - SMB Mass Incubation Manager - Indonesia

At TikTok - Jakarta

Posted on Nov 2

View job Apply on company site

Search Product Manager (Content Ecosystem) - TikTok

At TikTok - San Jose

Posted on Aug 3

View job Apply on company site

Environmental Markets Program Manager

At Apple - Cupertino

Posted on Oct 17

View job Apply on company site

VP, Compliance Transformation Program Manager

At TD Bank - New York

Posted on Oct 6

View job Apply on company site

Product & Process Solutions Lead - Program Management

At TikTok

Posted on Sep 8

View job Apply on company site

Product & Process Solutions Program Manager (Quality Solutions), Trust & Safety

At TikTok

Posted on Oct 29

View job Apply on company site

Program Manager - Global Brand & Communications PMO

At TikTok - New York

Posted on Oct 22

View job Apply on company site

WW Merchandising Operations Program Manager

At Apple - Cupertino

Posted on Oct 17

View job Apply on company site

Optimization Program Manager, Retail Customer Care

At Apple

Posted on Oct 16

View job Apply on company site

Optimization Program Manager, Retail Customer Care

At Apple

Posted on Oct 11

View job Apply on company site

TikTok Shop - Seller Governance Program Manager

At TikTok - Sao Paulo

Posted on Oct 10

View job Apply on company site

TikTok Shop - Service Delivery Program Manager

At TikTok - Kuala Lumpur

Posted on Oct 9

View job Apply on company site

Employee Engagement Program Manager

At Apple - Cupertino

Posted on Oct 6

View job Apply on company site

NPI Capacity Program Manager - iPhone

At Apple - Cupertino

Posted on Oct 4

View job Apply on company site

TikTok Shop - Service Delivery Program Manager

At TikTok - Jakarta Selatan

Posted on Oct 4

View job Apply on company site

TikTok

Operation Guidelines & Standard Manager (Mandarin Speaking) - Singapore - VSO

SingaporePosted Aug 3, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the role
The Operational Guidelines & Standards department acts as the critical bridge between Policy and frontline operations, ensuring that complex safety policies are translated into actionable, scalable, and globally consistent workflows.

Responsibilities
- Team Leadership & Development: Lead, mentor, and develop a high-performing team of OGS Specialists, fostering strong execution, capability building, and operational excellence.
- Strategic Policy Translation & Synthesis: Oversee the translation of complex policy intent into clear, scalable, and consistently applied operational workflows, guidelines, and decision-making frameworks across the Line of Business.
- Knowledge Management & Framework Design: Drive the strategy for knowledge base management, SOP development, process documentation, and policy update cascades, ensuring clear governance, version control, and standardized operational frameworks.
- AI Strategy & Innovation: Leverage AI capabilities to improve policy translation, optimize documentation quality, and enhance the efficiency and scalability of operational materials and workflows.
- Cross-Functional Leadership: Partner with stakeholders across Policy, Product, Quality, and Regional Operations teams to align policy intent with operational execution and drive resolution on clarification needs and execution gaps.
- Advanced Analytics & Data-Driven Optimization: Guide the team in using quality metrics, escalations, and user appeal trends to identify root causes, strengthen decision consistency, and drive strategic improvements to guidelines and processes.
- Feedback Loop Management: Establish and manage structured feedback loops into Policy to ensure frontline insights, operational risks, and market realities are reflected in future guideline development.
- Global Program Management: Lead policy and process change management by assessing risk, coordinating updates, and driving globally consistent yet locally applicable implementation across teams and markets.
- Global/Cultural Nuance: Incorporate regional operational differences and cultural context into strategy, guideline design, and execution planning to support effective operations across diverse markets.

Qualifications

Minimum Qualification(s):
- Demonstrate strong policy knowledge in the Ops functional domain & able to connect with operational governance/process strategy/ structured-design
- Have a good understanding of policy operationalization, process optimization, or large-scale operational transformation
- Proven ability to lead & operate in cross-functional environments (Policy, Product, Engineering, Operations) through stakeholder management & collaboration
- Strong analytical and structured thinking skills with the ability to translate ambiguity into system-level solutions
- Proficiency in Chinese and English is required to collaborate with global partners and key stakeholders based in Mandarin-speaking markets where Mandarin is a primary working language.

Preferred Qualification(s):
- Demonstrable experience working within complex regional operating models
- Prior experience in managing, mentoring, and developing a team of specialists in a fast-paced operational or policy environment.
- Background in Trust & Safety, content management, or platform governance
- Experience in policy framework design, operational transformation, or quality system design
- Exposure to large-scale system optimization or cross-functional transformation programs

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Demonstrate strong policy knowledge in the Ops functional domain & able to connect with operational governance/process strategy/ structured-design
- Have a good understanding of policy operationalization, process optimization, or large-scale operational transformation
- Proven ability to lead & operate in cross-functional environments (Policy, Product, Engineering, Operations) through stakeholder management & collaboration
- Strong analytical and structured thinking skills with the ability to translate ambiguity into system-level solutions
- Proficiency in Chinese and English is required to collaborate with global partners and key stakeholders based in Mandarin-speaking markets where Mandarin is a primary working language.

Preferred Qualification(s):
- Demonstrable experience working within complex regional operating models
- Prior experience in managing, mentoring, and developing a team of specialists in a fast-paced operational or policy environment.
- Background in Trust & Safety, content management, or platform governance
- Experience in policy framework design, operational transformation, or quality system design
- Exposure to large-scale system optimization or cross-functional transformation programs

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile