648 jobs for "Business Process Associate"

EU LIVE Operations Specialist, Mandarin Speaker - TikTok Shop (Third Party Associate)

At TikTok - London

Posted on Oct 1

View job Apply on company site

Customer Experience Associate - Future Opportunities

At TD Bank - Belleville · Cobourg

Posted on Sep 25

View job Apply on company site

Senior Financial Reporting Associate

At Prudential Financial - Letterkenny

Posted on Sep 24

View job Apply on company site

Customer Experience Associate

At TD Bank - Surrey

Posted on Sep 17

View job Apply on company site

Accounts Payable Associate - Level III

At Cummins - Remote / Flexible

Posted on Sep 15

View job Apply on company site

Wholesale Credit Admin Associate II

At Bank of America - Chicago · New York

Posted on Sep 15

View job Apply on company site

Associate, Product Analytics Leadership Development Program

At The Hartford - Hartford

Posted on Sep 15

View job Apply on company site

Search Content Quality Assessment Associate - Mandarin Speaking

At TikTok - Kuala Lumpur

Posted on Sep 12

View job Apply on company site

Associate, Fixed Income Risk Management

At BlackRock - New York

Posted on Aug 28

View job Apply on company site

Technical Sourcer, Product Management - San Jose (Third-party Associate)

At TikTok - San Jose

Posted on Aug 20

View job Apply on company site

Associate / VP, Global Markets Advisory & Contract Execution - APAC

At TD Bank

Posted on Aug 7

View job Apply on company site

Technical Sourcer - Product Management - Los Angeles (Third-party Associate)

At TikTok - Los Angeles

Posted on Aug 6

View job Apply on company site

Search Operation Quality Assurance Associate - Global E-Commerce

At TikTok - Kuala Lumpur

Posted on Aug 6

View job Apply on company site

Senior Compliance Officer - Monitoring and Testing (Associate) - TD Securities (US)

At TD Bank - New York

Posted on Jul 4

View job Apply on company site

Technical Sourcer - Product Management - New York (Third-party Associate)

At TikTok - New York

Posted on Jun 13

View job Apply on company site

Associate / VP - Asia Equity Securities Lending (SBL) Trader

At TD Bank

Posted on May 27

View job Apply on company site

Talent Sourcer - HR & Management - Seattle (Third-party Associate)

At TikTok - Seattle

Posted on Apr 3

View job Apply on company site

Talent Acquisition Specialist - Platform Responsibility (Third Party Associate)

At TikTok

Posted on Mar 6

View job Apply on company site

Technical Sourcer - DataAILab - Seattle (Third-party Associate)

At TikTok - Seattle

Posted on Jan 27

View job Apply on company site

Technical Sourcer - DataAILab - San Jose (Third-party Associate)

At TikTok - San Jose

Posted on Jan 27

View job Apply on company site

TikTok

Search Content Quality Assessment Associate - Mandarin Speaking

Kuala Lumpur, MalaysiaPosted Sep 12, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

The Global e-Commerce Ops Team is responsible for capturing and identifying users' commerce intentions and operating the whole process to promote GMV. This team focuses on building and strengthening user awareness that they can shop on TikTok, enhance the usage frequency of the search function, and stimulate users' e-Commerce search needs, while improving users' search experience, accelerating the e-Commerce business to grow.

- Identify gaps, ambiguities, conflicts, and systemic biases within assessment rules; drive the establishment of clear, actionable judgment criteria, rule patches, and implementation guidelines to enhance consistency across the team;
- Handle complex, ambiguous, or contentious cases escalated by assessors; make comprehensive judgments based on business objectives, rule interpretations, and user experience; and deliver highly reliable, explainable, and reviewable conclusions;
- Codify insights from typical cases, controversial scenarios, and complex judgments into reusable team assets-such as "Golden Cases," FAQs, case libraries, and SOP supplements-to support efficient frontline execution;
- Enhance assessors' ability to handle complex scenarios through methods like spot checks, case reviews, and training sessions, thereby reducing rates of repeated, invalid, or erroneous escalations;
- Maintain vigilance regarding high-risk scenarios, anomalous patterns, and potential quality issues; promptly identify common problems in frontline execution and drive the development of long-term solutions;
- Translate frontline operational issues, rule-related pain points, and tool deficiencies into product and R&D requirements; collaborate with product, strategy, engineering, and operations teams to drive tool optimization, process improvements, and the establishment of closed-loop mechanisms.

Qualifications

Minimum Qualification(s)
- Bachelor's degree or higher; proficient in reading, writing, and communicating in both Chinese and English as the role requires communication with English and Chinese markets & stakeholders; experience in areas such as content/search evaluation, content moderation, policy operations, risk control, appeal handling, and quality management.
- Strong analytical and judgment capabilities; ability to identify core issues and make high-quality decisions amidst conflicting information, incomplete rules, or ambiguous scenarios.
- Strong ability to conceptualize and formalize standards; ability to structure individual judgment experience into reusable rules, case libraries, and operational guidelines for the team.
- Strong ability to identify risks from a holistic perspective; high sensitivity to high-risk scenarios, systemic anomalies, policy loopholes, and fluctuations in quality.
- Excellent logical communication and cross-team collaboration skills; ability to clearly explain judgment criteria to evaluators and communicate effectively with partners in product, policy, and engineering teams.

Preferred Qualification(s)
- Experience handling complex cases.
- Experience in high-complexity analysis and decision-making (e.g., complex content moderation, policy-based risk control, complex appeals); experience as a quality assurance lead or policy expert, with practical involvement in formulating standards, rules, or SOPs.
- Background in cross-functional collaboration (product, policy, operations); ability to translate frontline operational issues into actionable product requirements, tool optimization plans, or proposals for mechanism improvements.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree or higher; proficient in reading, writing, and communicating in both Chinese and English as the role requires communication with English and Chinese markets & stakeholders; experience in areas such as content/search evaluation, content moderation, policy operations, risk control, appeal handling, and quality management.
- Strong analytical and judgment capabilities; ability to identify core issues and make high-quality decisions amidst conflicting information, incomplete rules, or ambiguous scenarios.
- Strong ability to conceptualize and formalize standards; ability to structure individual judgment experience into reusable rules, case libraries, and operational guidelines for the team.
- Strong ability to identify risks from a holistic perspective; high sensitivity to high-risk scenarios, systemic anomalies, policy loopholes, and fluctuations in quality.
- Excellent logical communication and cross-team collaboration skills; ability to clearly explain judgment criteria to evaluators and communicate effectively with partners in product, policy, and engineering teams.

Preferred Qualification(s)
- Experience handling complex cases.
- Experience in high-complexity analysis and decision-making (e.g., complex content moderation, policy-based risk control, complex appeals); experience as a quality assurance lead or policy expert, with practical involvement in formulating standards, rules, or SOPs.
- Background in cross-functional collaboration (product, policy, operations); ability to translate frontline operational issues into actionable product requirements, tool optimization plans, or proposals for mechanism improvements.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile