3,763 jobs for "Manager, Customer Success"

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Project / Program Manager, WW BPR - Special Projects

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Apple

Project / Program Manager, WW BPR - Special Projects

Austin, TX$149,100 – $224,800Posted Oct 3, 2026

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Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Description

The Worldwide Business Process Re-engineering (BPR) team is looking for an experienced supply chain professional to drive cross-functional and cross-organizational teams that not only enable capabilities within the supply chain to enhance the customer experience, but also enhance operational efficiency through process, data, and technology solutions. This individual will have the opportunity to work on transformational efforts across the Supply Chain.

The ideal candidate will have deep process re-engineering experience and be self-directed, motivated, and comfortable working in an extremely fast-paced environment. Experience optimizing global supply chain and fulfillment processes, with emerging technology is preferred.

Flexibility and adaptability are key attributes needed for success. This individual should also have strong analytical, project management and leadership skills to handle a variety of activities and complexities spanning the organization and be willing to work at both a very detailed and strategic level.","responsibilities":"Success requires an individual to think strategically, connecting the dots of the bigger picture, as well as being comfortable in the details of the all key deliverables. Candidates must be self-motivated, comfortable working with minimal direction in a global, fast-paced, sometimes ambiguous environment. Successful team members are consummate team player capable of working with cross functional business teams to identify improvements and deliver capabilities that will exceed our customers expectations.

Act as an advocate and architect for functional teams to define and deliver solution capabilities (requirements, user-testing, etc.) to support the broader Supply Chain strategies.

Act as a liaison between the functional teams and IS&T (Information Systems and Technology or Apple's IT organization) to ensure that the business requirements are met by the proposed technology solutions and that GenAI and ML capabilities are embedded.

Manage change. Implement new ideas effectively within the Apple culture. Influence decisions and change management through collaboration, leadership and a customer- focused approach.

Manage complex projects involving regional resources across 3 continents to major milestones. Develop project justification proposals, business cases and return on investment estimates; obtain executive approval and funding.

Perform high level systems impact analysis for new business initiatives.

Facilitate project-related testing, roll-out, training, and post-mortem work.

Analyze key B2B supply chain data to drive the successful implementation of GenAI and Machine Learning.

Address escalations, quickly assess and develop root cause analysis and problem solution for operations escalations.

Preferred Qualifications

Ability to thrive in a fast-paced, dynamic environment, manage ambiguity, and adapt to changing priorities.

MBA/MS in Industrial Engineering, Operations Research, supply chain or related field

Proven ability to operate autonomously across multiple teams in a matrix organization.

Minimum Qualifications

Bachelor's in relevant fields like Industrial Engineering, Operations Research and 12+ years in project and program management combined with logistics, supply chain, fulfillment operations, channel management highly preferred. Supply Chain consulting, regulatory and / or compliance background experience is helpful.

Proven track record of leading complex strategic programs, including planning, risk management, resource allocation, and stakeholder communication.

Broad exposure to supply chain management including Order Management, Supply Chain Operations, Logistics, and End Customer Fulfillment or Channel Management.

Proficient knowledge of the systems implementation and development life cycles.

Proficient at leading multiple efforts simultaneously in a global capability including working with international teams.

Capacity to analyze data, identify root causes, and develop innovative solutions to complex business challenges.

Expertise in analyzing, redesigning, and implementing business processes to drive efficiency and effectiveness.

Exceptional presentation, verbal and written communication skills, with the ability to articulate complex ideas clearly and manage diverse stakeholder expectations.

Proven capability to lead cross-functional teams, influence stakeholders at all levels, and drive consensus without direct authority.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $149,100 and $224,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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