Company OverviewBrother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother Canada was established in 1960, marking over 65 years of operations. Brother Canada is headquartered in Dollard-des-Ormeaux, Quebec and is a wholly owned subsidiary of Brother International Corporation (BIC), based in the United States. BIC is in itself a subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan and operates in more than 30 countries worldwide.
Why Work at Brother?At Brother Canada, we're more than a team; we're a community guided by our culture drivers of Accountability, Authenticity, Excellence, and Boldness. We foster collaboration, growth, and work-life balance through flexible hours, hybrid work options, wellness subsidies, learning and development, recognition programs, and employee discounts. With roots in Montreal since 1960, we embrace continuous improvement and a culture of "Challenging Spirit," offering stability while delivering a superior customer experience.
Role OverviewThe
Senior Specialist, Learning & Development (Americas) is responsible for the design, development, delivery, and evaluation of learning solutions that enhance employee performance, effectiveness, and organizational capability across the Americas region. This role serves as a trusted learning partner to HR and business leaders, identifying development needs and implementing scalable learning initiatives that align with business priorities.
The Senior Specialist manages the full learning lifecycle, including needs assessment, instructional design, facilitation, program administration, and measurement of learning effectiveness. This role leverages adult learning principles, learning technologies, and project management methodologies to deliver high-impact development experiences that drive employee growth and business results.
Duties & ResponsibilitiesLearning Strategy, Program Design & Facilitation
- Facilitate instructor-led, virtual, and blended learning experiences for employees, managers, and leaders across the Americas region, including performance management cycle related training such as goal setting, evaluation, IDP etc. along with manager training courses and certificate programs
- In collaboration with Supervisor, Learning and Development, design, develop, and deliver engaging learning programs, certificate programs, and development initiatives using adult learning and instructional design best practices
- Conduct learning needs analyses to identify capability gaps and recommend appropriate development solutions aligned with L&D strategy and offerings
- Create and maintain participant guides, facilitator materials, job aids, e-learning content, and supporting learning resources
- Evaluate learning effectiveness through participant feedback, knowledge assessments, behavioral measures, and business impact metrics
- In collaboration with Supervisor, provide learning consultation and recommendations to HR Business Partners, business leaders, and key stakeholders
- Ensure learning programs align with organizational priorities and talent strategies
- Coordinate and manage learning calendar and logistics
- In collaboration with Supervisor, Learning and Development, partner with external learning vendors, facilitators, and subject matter experts to deliver specialized programs and learning experiences as needed
- Manage assigned program budgets and vendor relationships to ensure quality, effectiveness, and cost efficiency as needed
Learning Initiatives & Project Leadership
- Implement Americas learning and development initiatives
- Contribute to the evolution of the regional learning strategy by identifying opportunities to improve learning experiences, processes, and program effectiveness
- Consult with HR Business Partners and key stakeholders to identify learning priorities, leverage existing solutions, tools or programs and co-create solutions as needed with Learning and Development team that support organizational objectives
- Manage multiple projects as needed, ensuring timelines, deliverables, and stakeholder expectations are met
- Support communication efforts associated with learning and development initiatives
- Analyze learning data and trends to make recommendations for continuous improvement and future programming
Learning Operations & Administration
- Partner with the Learning & Development team to administer and optimize the Learning Management System (LMS)
- Maintain learning records and program reporting
- Identify opportunities to increase adoption and utilization of learning technologies and self-directed learning resources
Experience & QualificationsEducation
- Bachelor's Degree (or equivalent experience)
Learning & Development, Human Resources, Organizational Development, Business Administration, or related field
Experience Level
- Minimum 5 years
- Experience in designing, developing, and delivering learning and development programs;
- Experience facilitating classroom, virtual, and hybrid learning programs for diverse audiences
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- Minimum 2 years
- Experience partnering with business leaders and HR stakeholders to identify needs and implement development solutions
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- Minimum 1 year
- Experience administering or supporting a Learning Management System (LMS);
- Experience working across multiple countries, cultures, or regions within the Americas
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- Licenses/Certifications
- PHR/SPHR - Professional/Senior Professional in Human Resources
- Other- Professional certifications in Learning & Development, Adult Learning, Instructional Design, Facilitation, Coaching, Talent Development, or related disciplines
Languages:
- Proficient in both written and verbal French and English communication
- Proficiency in both written and verbal English communication is essential for effective correspondence with clients, suppliers, business partners, and colleagues beyond the province of Quebec
Software/Technical Skills
- Learning Management Systems (LMS)
- Virtual Learning Platforms (Teams, Zoom, etc.)
- Project Management Tools and Methodologies
- Learning Analytics and Reporting
Other Skills/Knowledge/Abilities
- Expertise in the full learning lifecycle, including needs assessment, design, development, delivery, reinforcement, and evaluation
- Strong facilitation and presentation skills with the ability to engage audiences at all organizational levels
- Knowledge of adult learning theory, instructional design methodologies, and learning technologies
- Ability to consult, influence, and build credibility with leaders, HR partners, and stakeholders
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
- Demonstrated ability to analyze data and translate insights into actionable learning solutions
- High degree of professionalism, executive presence, and business acumen
- Strong written, verbal, and interpersonal communication skills
- Ability to work independently while collaborating effectively within a team environment
- Commitment to continuous improvement, innovation, and learner-centered design
Additional Details for This RoleHybrid Work Setting - Enjoy the flexibility of a hybrid model, with three days working remotely and two days in the office each week, supporting work-life balance and meaningful in-person collaboration. Exceptions may apply according to business needs.
#LI-Hybrid #atyoursideOur BenefitsWe believe benefits should empower you to thrive at work and beyond. Our health and wellness benefits go beyond the basics, with medical, dental, vision, mental health support, financial advisors, and fitness programs to keep your mind and body in top shape. We're big believers in recharging your batteries, with flexible vacation, personal days, summer hours, and a company-wide holiday shutdown so you can enjoy real downtime. Our retirement plan helps your savings grow faster with matching contributions and extra perks like a TFSA and mortgage benefits. And because growth fuels success, we invest in you with development programs, from LinkedIn Learning and Brother curated learnings to tuition reimbursement and personalized development plans. But it's not all work, we love to celebrate! From BBQs to gala nights and our STAR recognition program, your wins get noticed and rewarded. At Brother Canada, we are truly At Your Side, supporting your success every step of the way.
Our Mission, Vision & CultureOur mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We WorkBrother Canada's head office and distribution centre in Montreal's West Island is at the heart of our operations, housing teams in Marketing, Sales, Customer Experience, HR, IT, Finance, Supply Chain, and more. Our sales office in Mississauga, Ontario, and distribution centre in Richmond, British Columbia, support our coast-to-coast operations. We collaborate across Canada and Brother Americas - always At Your Side.
Equal Opportunity Employer (EOE) StatementAt Brother Canada, we strive to provide an environment where everyone feels valued by respecting individual differences and welcoming diverse life and work styles. We are an equal opportunity employer and do not discriminate or make employment decisions on the basis of race, colour, religion, sex, disability, or any other protected characteristic.
