439 jobs for "Customer Service Engineer"

Software Engineering Technical Lead, Apple Card & Savings

At Apple - Cary

Posted on Oct 11

View job Apply on company site

Desktop Support Technician

At Leidos - Virginia Beach

Posted on Nov 7

View job Apply on company site

Jr. Transport Network Specialist

At Leidos - Norfolk

Posted on Nov 7

View job Apply on company site

Senior Full Stack Java Developer

At Fannie Mae - Reston

Posted on Nov 4

View job Apply on company site

Product Manager - B2B Payments

At Mastercard - New York

Posted on Oct 31

View job Apply on company site

Software Developer

At Leidos - San Antonio

Posted on Oct 31

View job Apply on company site

Desktop Support Technician

At Leidos - Point Mugu Nawc

Posted on Oct 31

View job Apply on company site

Desktop Support Technician

At Leidos - Dahlgren

Posted on Oct 30

View job Apply on company site

Desktop Support Technician

At Leidos - Suitland

Posted on Oct 30

View job Apply on company site

Rapid Remediation Crew Lead

At Leidos - Washington

Posted on Oct 28

View job Apply on company site

Desktop Support Technical Lead

At Leidos - San Diego

Posted on Oct 28

View job Apply on company site

Manager, Product Manager, Bank Modernization

At Capital One - New York · McLean

Posted on Oct 28

View job Apply on company site

TikTok Shop - Product Manager, Supply Chain Planning

At TikTok - Seattle

Posted on Oct 23

View job Apply on company site

Director, Specialist Sales (MarTech)

At Mastercard

Posted on Oct 23

View job Apply on company site

Satellite Communication (SATCOM) Watch Officer

At Leidos - Odenton

Posted on Oct 20

View job Apply on company site

Data Scientist - WPC - Analytics

At Apple - London

Posted on Oct 19

View job Apply on company site

Security Domain Expert, Perimeter and Network Security, Enterprise Technology Services

At Apple - Sunnyvale

Posted on Oct 19

View job Apply on company site

Principal Data Architect, PostgreSQL Database - Ai & Data Platforms (AiDP)

At Apple - Sunnyvale

Posted on Oct 19

View job Apply on company site

Data Center East Region Construction Manager

At Apple - Maiden

Posted on Oct 19

View job Apply on company site

Data Center East Region Construction Manager

At Apple - Maiden

Posted on Oct 19

View job Apply on company site

Apple

Software Engineering Technical Lead, Apple Card & Savings

Cary, NCPosted 28 days ago

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

The Apple Card & Savings team is building the financial products that put users in control of their money. We built Apple Card to reinvent how credit cards work, and we continue to launch groundbreaking features used by millions of people every day. We are looking for a technical lead who craves the challenge of architecting mission-critical systems at scale, sets technical direction across teams, and is equally at home in a design review, a production incident, or a technical negotiation with a financial partner.

Description

You'll lead the architecture and evolution of the distributed services that power Apple Card and Savings, while staying hands-on in code and operations. You'll be given the flexibility to drive creative solutions, the support of a talented and driven team, and the autonomy and responsibility to take full ownership of critical systems.

Our team operates as DevOps: we build what we run. You'll shape the architecture of our platform through deep experience operating, monitoring, and supporting it on call, and you'll set the bar for how we ship and run software - safe, progressive releases, clear service level objectives, and automation over manual toil. You'll lead large, multi-quarter efforts - including complex integrations with financial institution and payment network partners and other Apple services - from conception through production, with reliability and customer trust as non-negotiables.

As a technical leader, you'll drive technical discussions across teams and organizations, write specifications, represent Apple in technical discussions with external partners, review code and designs, mentor senior engineers, and raise the engineering bar for the team. Success in this role requires strong self-motivation, crisp and clear communication, a highly collaborative approach, and the ability to define and influence engineering strategy well beyond your own team.","responsibilities":"Architect, build, and operate mission-critical distributed services that power Apple Card and Savings at large scale

Lead large, multi-quarter engineering efforts - including complex integrations with financial institution and payment network partners - from conception through production

Drive technical discussions across teams and organizations, authoring specifications and representing Apple in external partner negotiations

Define and enforce service level objectives, progressive release strategies, and automation standards to eliminate manual toil

Lead incident response, extract operational learnings, and translate them into lasting architectural improvements

Review code and designs, raising the engineering bar and ensuring systems are built for testability from the outset

Mentor senior engineers and shape the engineering strategy and culture of the broader team

Define and champion the team's standards for AI-assisted development, evaluating and adopting tooling that measurably improves code quality and review throughput across the broader engineering org

Preferred Qualifications

Deep expertise with Spring and with high-volume REST and/or gRPC services (server-to-server or mobile client facing).

Experience in payments, banking, or other regulated financial domains, including leading integrations with external financial partners and designing within compliance, consumer-protection, and privacy requirements (e.g. change management, separation of duties, PCI).

Experience architecting containerized, cloud-native applications (e.g. Docker, Kubernetes, AWS) designed for multi-region resilience, failover, graceful degradation, and self-healing, and validated through load and failure testing.

Experience designing CI/CD pipelines, infrastructure as code, and progressive release strategies (e.g. canary deployments, feature flags, automated rollback).

Experience defining observability strategy (e.g. Datadog, Splunk, OpenTelemetry), including business-level monitoring and high-quality alerts that detect issues before customers or partners do.

Experience with event-driven architectures and messaging (e.g. Kafka or equivalent event streaming) and optimizing SQL/NoSQL databases for scale (e.g. Aurora, DynamoDB).

A strong understanding of security, privacy, and cryptography for protecting sensitive customer and financial data (e.g. mTLS, PKI and certificate lifecycle management, JWT).

Minimum Qualifications

A demonstrated track record of architecting, building, and operating mission-critical distributed systems at large scale, while remaining hands-on in code.

Deep understanding of distributed systems trade-offs in consistency, latency, and throughput, and of data correctness patterns (e.g. idempotency, exactly-once processing, reconciliation).

Expert hands-on software development skills in Kotlin or Java.

Extensive operational experience: leading incident response, defining service level objectives (SLOs), and turning operational learnings into architectural improvements.

A track record of leading complex, cross-team projects from conception to production - including large migrations or platform changes - and driving consensus with diverse audiences such as global teams and external partners.

A testing-first approach to engineering: designing systems for testability from the outset, writing tests as an integral part of development, and defining testing strategy (unit, integration, contract, end-to-end) for complex services.

No formal degree is required. What matters most is your mindset, your initiative, and your demonstrated ability to apply advanced skills to real-world applications.

Experience using generative AI tools throughout the software development lifecycle to produce high-quality software.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile