3,495 jobs for "Technical Experience Lead"

Voice Engineer

At Apple

Posted on Oct 7

View job Apply on company site

Machine Learning Engineering Manager - Ads Recommendations

At Apple - Cupertino

Posted on Oct 6

View job Apply on company site

Sr Product Manager, Apple Savings

At Apple - Cupertino

Posted on Oct 5

View job Apply on company site

Sr Product Manager, Apple Savings

At Apple - Cupertino

Posted on Oct 5

View job Apply on company site

Senior Manager, Software Engineering, ITC

At Nike

Posted on Oct 2

View job Apply on company site

Full-stack Engineer 5 (Go, Python, Java)

At Capital One - McLean · Chicago

Posted on Sep 30

View job Apply on company site

Supervisor, Field Service

At Spectrum - West Columbia

Posted on Sep 26

View job Apply on company site

Engineering Program Manager

At Leidos - Tewksbury

Posted on Sep 17

View job Apply on company site

Product Manager Intern (PGC) - 2027 Summer

At TikTok - Los Angeles

Posted on Aug 25

View job Apply on company site

Product Manager Intern (PGC) - 2027 Summer

At TikTok - San Jose

Posted on Aug 25

View job Apply on company site

Operations Program Manager

At Apple

Posted on Aug 11

View job Apply on company site

Operations Program Manager

At Apple

Posted on Aug 11

View job Apply on company site

Senior Network Engineer

At Leidos - Chantilly

Posted on Jul 8

View job Apply on company site

Manager, Reliability Testing & Quality Assurance for R&D

At Apple - Cork

Posted on Jun 2

View job Apply on company site

Software Engineer, Ads Infra - Serving and Foundation

At TikTok - San Jose

Posted on Apr 1

View job Apply on company site

Machine Learning Engineer - Live Content AI (Multimodal)

At TikTok

Posted on Dec 16

View job Apply on company site

Principal Consultant (Acquisition Solutions)

At Appian - McLean

Posted on Oct 31

View job Apply on company site

Staff Engineer - AI/ML & Digital Twin

At Ansys - Canonsburg

Posted on Oct 9

View job Apply on company site

Client Management and Enterprise Coverage, Wires/Private Banks - Vice President

At iCapital - New York

Posted on Sep 16

View job Apply on company site

Client Management and Enterprise Coverage, Wires/Private Banks - Vice President

At iCapital - New York

Posted on Sep 15

View job Apply on company site

Apple

Voice Engineer

ChinaPosted Oct 7, 2026

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

Description
The Information Systems & Technology (IS&T) Customer Systems team delivers many of the key global applications used in Apple's sites, including the Contact Centre Voice Platform and it's integrations with other Contact Centre tools. This role is part of the Contact Centre Technology (CCTech) function within the Asia Pacific IS&T Customer Systems team. Overview of the Role: The role is either based in Apple Shanghai office. You will have a strong technical background in SIP, be committed to customer experience, be a strong leader and advocate for the Asia Pacific region, and thrive in a fast-paced, dynamic environment tobe qualified for the role.","responsibilities":"You will act as the technical CCTech Voice Lead for Asia Pacific, including Session Border Controller, SIP Routing, SIP Endpoint, and the tools to monitor, alert, and troubleshoot the solutions.
You have the ownership and management of the Asia Pacific CCTech environment to ensure application and hardware deployment is optimised for the region.
You hold the accountability for CCTech environment readiness for the region, ensuring the platform is appropriately scaled to meet business need.
You will run or support CCTech initiatives in Asia Pacific as they relate to the Voice platform, working with the global and regional business owners to identify and define opportunities and the work you're doing.
You will be the Tier 2/3 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues, as part of a 24*7 global support team.
Tier 2/3 Operational support of the Call Recording solution in Asia Pacific. - Engagement management with key stake holders and partners, including global product owners, regional business and IS&T partners.
Identifying system and process improvements relating to the Contact Centre Voice Platform, recommending new solutions and system utilization. - Representing Asia Pacific in global IS&T and business forums.

Preferred Qualifications
Familiarity with Mac and macOS is desirable
Prior experience in working on China / Japan related projects and understanding of the complexities of the environments / platforms used in these countries, will be an advantage.

Minimum Qualifications
Experience in large enterprise & global SIP engineering, development, deployments and support
Bachelor's Degree in Engineering / Computer Science / Information Technology or Equivalent
Extensive experience with Kamailio (or OpenSIPS) for SIP routing, load balancing, and proxy functions
Strong experience with FreeSWITCH or other Contact Center Voice solutions
Expert knowledge of SIP, RTP, TCP/IP, NAT, WebRTC and packet analysis
Software development experience integrating SIP with desktop applications
Extensive experience with network and voice analysis tools, like NetScout or similar tools
Extensive experience with SIP, VoIP & TDM co-environment
Expert with network and common data centre infrastructure
Working knowledge of Session Border Controller
Proficient with developing VoIP/SIP application security
Proficient with writing support and procedure diagrams, graphs and documentation
Expert Layer 3 and QOS Experience
Expert with Rules Engines, Session Management, Route Plans, and Traffic Management
Working experience with Linux OS & ISO images
Experience with Voice over TLS and Security Certificates is desirable

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile