4,055 jobs for "Manager, Customer Experience"

Engineering Project Manager, Retail & Marcom Engineering

At Apple - Sunnyvale

Posted on Oct 14

View job Apply on company site

Senior Business Development Manager, Merchant & PSP (Payment Service Providers) Partnerships-Apple Pay

At Apple - New York City

Posted on Oct 14

View job Apply on company site

Branch Manager

At PNC Financial Services Group - Princeton

Posted on Oct 14

View job Apply on company site

Digital Product Manager Lead

At PNC Financial Services Group - Pittsburgh

Posted on Oct 14

View job Apply on company site

Branch Manager

At PNC Financial Services Group - Lake Worth

Posted on Oct 14

View job Apply on company site

Branch Manager

At PNC Financial Services Group - Gastonia

Posted on Oct 14

View job Apply on company site

Branch Manager

At PNC Financial Services Group - Lima

Posted on Oct 13

View job Apply on company site

Client Experience Associate

At PNC Financial Services Group - Franklin Lakes

Posted on Oct 13

View job Apply on company site

Assistant Store Sales Manager

At Spectrum - Jacksonville

Posted on Oct 13

View job Apply on company site

Store Manager II - Fanwood

At TD Bank - Fanwood

Posted on Oct 12

View job Apply on company site

Store Manager I - Pine Hills - Plymouth

At TD Bank - Plymouth

Posted on Oct 12

View job Apply on company site

Live-streaming Functional Lead, Retail Customer Care

At Apple

Posted on Oct 12

View job Apply on company site

Business Development Manager, Customer Value Management

At Apple - Budapest

Posted on Oct 12

View job Apply on company site

Senior Manager, Retail Technology Special Projects

At Apple - Cupertino

Posted on Oct 12

View job Apply on company site

TikTok Shop - Partner Operations Manager

At TikTok - Kuala Lumpur

Posted on Oct 12

View job Apply on company site

TikTok Shop - Partner Operations Manager

At TikTok

Posted on Oct 12

View job Apply on company site

Branch Manager

At PNC Financial Services Group - Sierra Vista

Posted on Oct 12

View job Apply on company site

Business Development Manager - Apple Pay Issuers, Latin America

At Apple

Posted on Oct 11

View job Apply on company site

Quality Program Manager, Retail Customer Care

At Apple

Posted on Oct 11

View job Apply on company site

Senior Engineering Manager, Conversational AI & Knowledge Intelligence

At Apple - Santa Clara

Posted on Oct 11

View job Apply on company site

Apple

Engineering Project Manager, Retail & Marcom Engineering

Sunnyvale, CA$144,600 – $218,000Posted 25 days ago

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

If you're motivated by the idea of making a real impact this could be your dream job. At Apple, innovation is driven by the diversity of our people and their ideas, powering everything from groundbreaking technology to industry-leading environmental initiatives. We are a team of innovative thinkers, continuously reimagining our products and practices to better serve the people who use them. Every product we build, service we create, and experience we deliver reflects strong cross-functional collaboration, with individuals across roles and teams working together to strengthen one another's ideas.

Retail and Marcom Engineering develops the tools and programs that enable our teams to deliver a distinctive, only-at-Apple experience, with a strong focus on both employee and customer experience while driving a global strategy that sets the standard for excellence. Today, Retail Engineering brings this experience to life for customers around the world, operating across multiple countries.

Our team team is seeking a highly motivated Project Manager to support the delivery of a next-generation publishing platform - spanning Product Information Management (PIM), Digital Asset Management (DAM), Content Management, Orchestration, and Syndication - that will serve not only Retail and Marcom Engineering, but all of Apple. This role offers the opportunity to drive cross-functional collaboration across engineering, business, and operations teams, delivering scalable platform services that support Apple's evolving digital ecosystem at enterprise scale.

Description

Retail and Marcom Engineering, part of Apple's IS&T organization, designs and operates the systems and experiences that connect Apple's products with its customers. The team is responsible for the technology underlying Apple's online stores, as well as the interactive marketing experiences and tools that support ongoing creative operations. Together, these functions power the technology behind every product story Apple tells and every purchase a customer makes.

We are seeking a motivated Engineering Project Manager who brings energy, organization, and a collaborative mindset to software delivery. We are looking for someone comfortable coordinating people, process, and technology to help deliver quality software on time. In this role, you will support cross-functional teams, help bring clarity to day-to-day delivery challenges, and contribute to scalable solutions that support the long-term success of our platform.

You will play an active role in supporting iterative development delivery across engineering teams - helping run the cadences, ceremonies, and tracking that keep a platform program shipping incrementally while maintaining quality and alignment. You'll work alongside senior PMs and engineering leads to learn and apply delivery best practices in a growing program.

You will apply developing technical understanding, structured thinking, and clear communication to help navigate day-to-day complexity and support decision-making across engineering, product, and business teams.","responsibilities":"Support the coordination of cross-functional software engineering projects contributing to the Apple Online Store (AOS) platform.

Assist in the delivery of components of an enterprise publishing platform (PIM, DAM, CMS, Orchestration, Syndication) as it moves from a Retail-first launch toward broader adoption.

Support project execution across the project lifecycle - from requirements through design, development, testing, and launch - helping track timelines, resources, and risks.

Act as a day-to-day liaison between engineering teams, product owners, and business stakeholders - helping ensure alignment between business goals and technical execution, and escalating conflicts when priorities compete.

Help run and continuously improve iterative delivery routines - support sprint structures, release cadences, demo/feedback loops, and definition-of-done standards for the team(s) you support.

Track backlog health and sprint readiness for one or more engineering teams - help ensure stories are groomed and sized ahead of each sprint, and flag readiness gaps to leadership.

Assist in tracking scope against baselines for program work streams, including basic change control, coverage tracking, and gap reporting against delivery milestones.

Help prepare project status updates and reporting materials for leadership reviews, summarizing progress, risks, and delivery status in clear, organized formats.

Preferred Qualifications

Strong written and verbal communication skills, along with excellent organizational abilities.

Experience working in a cross-functional, and ideally time-zone distributed, team environment.

Exposure to enterprise platform projects intended for adoption by multiple teams/organizations, including phased rollout support.

Familiarity with platform, re-platform, or migration programs - including awareness of data migration sequencing, cutover planning, or dual-state operations.

Interest in and early experience supporting delivery process improvements - helping introduce or reinforce iterative practices and metrics-driven tracking.

Ability to communicate clearly and effectively with both engineers and cross-functional stakeholders.

Familiarity with basic governance concepts and program health metrics (e.g., scope coverage, sprint velocity) and comfort building simple tracking views/dashboards.

Exposure to project budget tracking or resource planning support across team initiatives.

Foundational technical understanding - familiarity with engineering workflows, APIs, and cloud-based systems (does not need to be deep architectural expertise).

Exposure to coordinating with external vendors or partners, ideally across regions or time zones.

Minimum Qualifications

BS in CS or equivalent experience

3+ years of hands-on experience in engineering project/program management, including exposure to coordinating across more than one team or work stream.

Experience supporting or participating in iterative delivery processes (Agile, Scrum, Kanban, or hybrid).

Experience supporting sprint-based delivery cadences, including backlog tracking and readiness checks.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,600 and $218,000, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile