Senior Engineering Program Manager, Cloud Services Infrastructure, Apple Services Engineering

The Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on an extensive scale, meeting Apple's high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple's unique integration of hardware, software, and services, engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, flexible, and cross-functional, offering greater exposure to the array of opportunities here.

Description
Our team is looking for a dynamic EPM to help build and run the foundation that services that millions of customers use every day. We are looking for star performers to drive projects for various areas of Apple Cloud Infrastructure. You'll be partnered with a team whose mission it is to build, maintain and improve Apple's most critical cloud services. We're looking for hardworking, passionate people to join our amazing team where we focus on extraordinary service availability, scalability and security while defining standards, implementing standard methodologies and improving operational efficiency. If you love non-routine work that requires social intelligence, complex critical thinking and creative problem solving, we'd love to hear from you! ABOUT YOU: You are an ambitious individual who is proactive and able to work under minimal supervision at a detailed level while taking account of interdependencies at higher levels. Can you coordinate multiple projects across multiple locations? We need someone with excellent written and interpersonal skills who pays attention to the details and is highly organized. You have experience running a complex set of software deliverables with many interdependencies and have a successful track record being a phenomenal partner within teams and across organizations in engineering, design, and leadership. You have excellent communication, organization and leadership skills as this is relevant in our complex environment. Are you ready?","responsibilities":"Drive cross-functional programs that span cloud infrastructure products within Compute, Storage, Observability, Traffic, Data Platform, Data Servies, and Developer Experience.
Partner with engineering leads to translate platform strategy into actionable roadmaps with clear milestones, owners, and success criteria.
Identify technical and organizational risks early; facilitate alignment and unblock teams through proactive problem-solving.
Establish program frameworks that bring visibility to cross-team dependencies, progress, and tradeoffs for leadership decision-making.
Drive operational rigor across the program lifecycle, from requirements gathering through launch readiness and post-launch iteration.

Preferred Qualifications
Familiarity with container orchestration (Kubernetes), workflow systems, or distributed data platforms
Experience building developer platforms or infrastructure-as-a-service products
Proven ability to drive complex, multi-team technical programs from ambiguity to delivery
Track record of influencing senior engineering leaders and building consensus across organizations with competing priorities
Strong technical acumen and the ability to engage with product and engineering on architecture decisions and tradeoffs
Self-motivated and proactive; demonstrated ability to quickly triage, prioritize, and navigate ambiguity under pressure
Excellent written and verbal communication; able to translate technical complexity into clear narratives for diverse audiences

Minimum Qualifications
12+ years in technical program management, with significant experience in infrastructure or platform development
Deep understanding of and experience in distributed systems, cloud infrastructure, and software development lifecycles
BS in Computer Science, Engineering, or related technical field or related experience