47 jobs for "Service Team Leader"

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TikTok Shop- Service Account Management Lead

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TikTok Shop - Regional SEA Service Delivery Lead

At TikTok

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Governance Operation Project Intern, TikTok Shop (Listing Governance) - 2026 Start

At TikTok

Posted on Sep 7

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TikTok Shop - Product Strategy Analyst, Consumer Strategy

At TikTok - Seattle

Posted on Sep 2

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TikTok Shop - Head of Aftersales Strategy and Operations

At TikTok - San Jose

Posted on Sep 1

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AI Strategy Project Manager - AI Data Service and Operation (Safety Model Operations)

At TikTok

Posted on Aug 17

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AI Project Management Leader - AI Data Service Operations (Safety Model Operations)

At TikTok

Posted on Aug 7

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Vendor Manager, MPO Support Ops

At TikTok

Posted on Aug 6

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TikTok Shop - Head of Aftersales Strategy and Operations

At TikTok - Seattle

Posted on Aug 6

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Program Manager, Quality & CSAT - Vendor Operations

At TikTok

Posted on Aug 5

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TikTok

Governance Operation Project Intern, TikTok Shop (Listing Governance) - 2026 Start

SingaporeOperationsPosted Sep 7, 2026

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Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the Team
TikTok Shop's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities
- Support daily monitoring and investigation of seller and product risk cases across Southeast Asia (SEA) markets, including escalations, case reviews, and identification of similar or high-risk sellers and listings, with AI tools used where helpful to improve efficiency.
- Assist in handling urgent and high-visibility cases, such as government recalls, PR issues, and other high-risk situations, and help coordinate timely follow-up actions.
- Support day-to-day operational work, including escalated case reviews, configuration updates, and process troubleshooting.
- Prepare reports, trackers, and summaries on case status, risk trends, and market comparisons to support team reviews and leadership updates; help document and improve internal workflows and SOPs, using AI tools to reduce manual effort and improve efficiency.
- Support the development and improvement of agentic tools and workflows by validating cases, refining logic, and carrying out iterations to improve accuracy and performance.

Qualifications

Minimum Qualification(s):
- Currently pursuing or recently completed a Bachelor's degree.
- Detail-oriented with a strong sense of curiosity and critical thinking.
- Ability to work independently and follow through on investigative tasks.
- Strong analytical skills with proficiency in Excel and/or SQL.

Preferred Qualification(s):
- Experience in e-commerce or technology-related roles or prior exposure as an online seller or listing on platforms.
- Interest in platform governance, risk, or operational policy.
- Keen interest in AI is a plus.
- Ability to thrive in a fast-paced, ambiguous environment.

If you have any questions, please reach out to us at apac earlycareers@tiktok.com

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Currently pursuing or recently completed a Bachelor's degree.
- Detail-oriented with a strong sense of curiosity and critical thinking.
- Ability to work independently and follow through on investigative tasks.
- Strong analytical skills with proficiency in Excel and/or SQL.

Preferred Qualification(s):
- Experience in e-commerce or technology-related roles or prior exposure as an online seller or listing on platforms.
- Interest in platform governance, risk, or operational policy.
- Keen interest in AI is a plus.
- Ability to thrive in a fast-paced, ambiguous environment.

If you have any questions, please reach out to us at apac earlycareers@tiktok.com

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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