5,518 jobs for "Manager, Customer Experience"

CN manager, Conversational Systems

At Apple

Posted on Sep 29

View job Apply on company site

TikTok Shop - Senior Partner Manager

At TikTok - New York

Posted on Sep 29

View job Apply on company site

Senior Program Manager

At Leidos - Arlington

Posted on Sep 29

View job Apply on company site

Client Experience Associate

At PNC Financial Services Group - Worthington

Posted on Sep 29

View job Apply on company site

Client Experience Associate

At PNC Financial Services Group - Miami

Posted on Sep 29

View job Apply on company site

Client Experience Associate

At PNC Financial Services Group - Newark

Posted on Sep 29

View job Apply on company site

Branch Manager

At PNC Financial Services Group - Lima

Posted on Sep 28

View job Apply on company site

Branch Manager

At PNC Financial Services Group - Wilmington

Posted on Sep 28

View job Apply on company site

Branch Manager

At PNC Financial Services Group - Media

Posted on Sep 28

View job Apply on company site

Bilingual Spanish Client Experience Associate

At PNC Financial Services Group - Wayne

Posted on Sep 28

View job Apply on company site

Senior Engineering Manager, Agentic AI & Intelligent Reasoning

At Apple - Santa Clara

Posted on Sep 27

View job Apply on company site

Client Experience Associate

At PNC Financial Services Group - Centreville

Posted on Sep 26

View job Apply on company site

Branch Manager

At PNC Financial Services Group - Sarasota

Posted on Sep 26

View job Apply on company site

Client Experience Associate

At PNC Financial Services Group - Louisville

Posted on Sep 26

View job Apply on company site

Account Manager

At Adyen - Paris

Posted on Sep 26

View job Apply on company site

Manager, Product Manager, Customer Restrictions

At Capital One - McLean · Wilmington

Posted on Sep 26

View job Apply on company site

Service Management Product Manager

At Equinix - Remote / Flexible

Posted on Sep 25

View job Apply on company site

Client Experience Associate

At PNC Financial Services Group - Solomons

Posted on Sep 25

View job Apply on company site

Manager, Data Analysis - Personal Loans

At Capital One - McLean · Riverwoods

Posted on Sep 25

View job Apply on company site

Manager, Data Analysis - Personal Loans

At Capital One - McLean · Riverwoods

Posted on Sep 25

View job Apply on company site

Apple

CN manager, Conversational Systems

ChinaPosted Sep 29, 2026

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The manager role is responsible for building and managing a high-performing team of product manager and conversational designers across China's key digital touchpoint. This role will lead the strategic direction and execution of conversational experience for Apple Store Online, platforms etc. As the lead of the China market-specific enhancement within APAC Retail Conversational System organization, you will drive localization excellence while maintaining global brand consistency.

Description
You will develop and lead a team to deliver intuitive, brand-aligned AI interactions that elevate customer customer experience and drive business outcomes. This role requires deep expertise in conversational AI, e-commerce ecosystems, and cross-functional leadership. You will collaborate closely with shared platform team, regional stakeholders, and global partners to ensure China's conversational experiences meet both local market needs and international standards.
Develop the China conversational design team with the evolvement of technology.
Own the conversational experience strategy and roadmap for all China digital channels.
Partner with conversational AI product managers to leverage centralized AI models, and build the aligned roadmap for China-specific tools and products, including webform, centralized specialist tool, WeCom requirement for RCC SMB etc.
Represent China market-specific requirements in product discussions and cross functional collaborations.","responsibilities":"Team leadership & development: establish and enhance process, standards and drive people development.
Strategic planning: define and execute the conversational AI roadmap for China market-specific product and experience; align with APAC leadership on priorities and resource allocation.
Cross-platform experience design: oversee design and optimization of AI chat experiences across intelligent webform, centralized specialist tool, Tmall/Douyin, ASO, WeChat and WeCom channels ensuring consistency and localization.
Stakeholder collaboration: able to build trust and effective teamwork with stakeholders; integrate conversational experiences into broader customer journey and plug it in broader ASO business needs.
Performance and insights: establish KPIs and measurement frameworks for conversational AI effectiveness; use data and customer feedback to continuously improve experience quality.
Operational excellence: ensure timely delivery and communication, maintain documentation standards, and drive operational efficiency across the team.

Preferred Qualifications
Background in managing AI product lifecycle or hands-on experience with conversational AI platforms.
Expertise in conversational AI space like RAG, AI agents, ideally have hands-on experience in building an agent.
Knowledge of Live streaming moderation, and VOC analytics.
Familiarity with Scrum/Agile methodologies and experience working with Scrum Masters and product owners.

Minimum Qualifications
3 years+ of experience in people management leading design, or product teams.
7 years+ of experience in conversational design, UX design or product management with a focus on AI/chatbot experiences.
Deep understanding of China's digital ecosystem including Tmall, Douyin, WeChat and enterprise communication platforms.
Proven track record of delivering conversational AI products in e-commerce or customer service space.
Strong stakeholder management skills with experience working across regional and global matrixes organizations.
Fluency in Mandarin and professional proficiency in English.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile