711 jobs for "Manager, Service Strategy"

Manager, Service Strategy

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At TikTok

Posted on Aug 17

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TikTok Shop - Logistics Operations Strategy & Service Excellence Manager

At TikTok - Seattle

Posted on May 15

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AI Project Manager (Data Strategy) - AI Data Service and Operation (Safety Model Operations)

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Manager, Underwriting (Operational Strategy)

At Navy Federal Credit Union - Vienna

Posted on Nov 4

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Senior Business Development Manager, Merchant & PSP (Payment Service Providers) Partnerships-Apple Pay

At Apple - New York City

Posted on Oct 14

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Senior Customer Service Program Manager

At Chewy - Bellevue

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Manager, Underwriting (Operational Strategy)

At Navy Federal Credit Union - Winchester

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Engineering Manager, DevX Platform as a Service

At CarGurus - Boston

Posted on Jul 3

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TikTok Shop - Governance Strategy Manager

At TikTok - London

Posted on Nov 2

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TikTok Shop - Logistics Service Account Manager (Chinese Speaker)

At TikTok - London

Posted on Oct 29

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TikTok - FBT Seller Growth Central Strategy Project Manager

At TikTok - Seattle

Posted on Oct 27

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Industry Operations Manager - Strategy (LATAM TTS) - GBS

At TikTok - Sao Paulo

Posted on Oct 14

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Industry Operations Manager - Strategy (LATAM TTS) - GBS

At TikTok - Mexico City

Posted on Oct 14

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Industry Client Solutions Manager, Strategy - LATAM

At TikTok - Mexico City

Posted on Oct 14

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TikTok Local Services - Experience Strategy Manager

At TikTok

Posted on Sep 29

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FBT Seller Growth Central Strategy Project Manager Graduate (FBT Seller Growth) - 2027 Start

At TikTok - Seattle

Posted on Sep 16

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TikTok Shop - Merchant Growth Strategy Operations Manager, Platform Logistics

At TikTok - Seattle

Posted on Sep 2

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TikTok Shop - Merchant Growth Strategy Operations Manager, Platform Logistics

At TikTok - Los Angeles

Posted on Sep 1

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TikTok

TikTok Shop - Logistics Service Account Manager (Chinese Speaker)

London, United KingdomOperationsPosted 10 days ago

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Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

We are looking for an account manager to manage a team of agents to support and provide direct communication to top sellers on logistics related topics to ensure they have a frictionless operational experience as well as provide guidance on platform rules and regulations.

Responsibilities:
- Responsible for leading a team of agents who provide written communication to aid top sellers on all logistics related enquiries to ensure high satisfaction on their logistics usage and promote their continuing use.
- Coordinate with logistics and cross-functional teams to provide resolutions to seller issues within SLAs.
- Address escalations within targeted resolution times to ensure satisfaction, identify root causes and promote changes to prevent further escalations.
- Use internal tools to address queries and education to sellers, performing ad hoc data consolidation as necessary.
- Provide case studies and summarise pain points to create change through seller communication, product/UI improvements, strategy decisions, and compensation.
- Provide feedback, training and QA to outsourced agents and ensure front-line teams deliver best in class quality experience and resolution - meeting the sellers' expectations.

Qualifications

Minimum Qualification(s)
- Excellent digital written communication skills.
- Experience in a customer service environment and/or handling escalations.
- Comfortable with a fast-paced environment.
- Thrives in a fast-paced environment.
- Mandarin Speaker to communicate with top Chinese merchants from mainland China.

Preferred Qualification(s)
- Problem solver - happy to take ownership of a problem and own it until resolution.
- High attention to detail.
- Tech savvy - comfortable using new tools with limited instructions.
- Strong understanding of ecommerce shipping and warehousing.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Excellent digital written communication skills.
- Experience in a customer service environment and/or handling escalations.
- Comfortable with a fast-paced environment.
- Thrives in a fast-paced environment.
- Mandarin Speaker to communicate with top Chinese merchants from mainland China.

Preferred Qualification(s)
- Problem solver - happy to take ownership of a problem and own it until resolution.
- High attention to detail.
- Tech savvy - comfortable using new tools with limited instructions.
- Strong understanding of ecommerce shipping and warehousing.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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